Sales and Service

Arthur J. Gallagher & Co. (AJG); Romford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher is seeking a Sales and Service Agent in Romford to assist customers in selecting appropriate insurance policies and providing exceptional service. No cold calling required; you will work with Caravan, Motorhome, Car, Home, and Pet insurance offerings.

You will join a supportive team, receive comprehensive training, and have opportunities for progression within a global firm. A customer-focused mindset and strong communication skills are essential.

Qualifications

• No prior call centre experience required; full training provided.
• Experience in a customer-facing role is helpful.
• Strong verbal communication and active listening are essential.

Responsibilities

• Assist customers to find suitable insurance policies (car, home, pet, etc.).
• Provide excellent service to existing clients and answer queries on the phone.
• Balance multiple tasks in a dynamic, team-based environment.

Skills

Communication skills

Customer service

Phone etiquette

Rapport building

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Sales and Service Agent – Insurance

Do you enjoy helping others and providing brilliant service to every customer you speak to? Are you looking for a job which provides full training, and support to gain industry qualifications and potential career progression opportunities all over the world? If so, we’d love you to apply for one of our exciting Sales and Renewals opportunities in our insurance team.

Summary of the role:

• These are full-time, permanent roles
• We are based in Romford with easy access from bus links, we are located a 5-minute walk from the train station.
• We have a 8-week structured training programme and a dedicated training team to ensure you have all the support you need to be successful.

How you'll make an impact

What you’ll be doing:

In this role, you will be helping customers to find insurance policies that meet their needs. We specialise in Caravan, Motorhome, Car, Home and Pet Insurance. We are currently running schemes for BMW Motored and the Post Office, as well as our own Devitt brand. This role requires no cold calling and will utilise your communication skills to build rapport and provide excellent customer service to existing clients.

You might need to balance multiple tasks at the same time, utilise a range of systems and work in a dynamic, friendly, agile team.

About You

Skills and experience we’re looking for:

• Previous call centre experience is not necessary but desirable. We provide full training which covers everything from our product range to our phone system
• Experience in a previous customer-facing role is preferable, such as within retail, hospitality, care, education, or sales
• You will enjoy speaking to people and will use your outstanding communication skills to speak openly and expertly on the phone to customers. You will be able to build strong rapport and take a genuine interest in their needs

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)