SALES AND ADMINISTRATION ASSISTANT

Benx Façades; Newcastle-under-Lyme; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Sales & Administration Assistant to enhance their team in Newcastle-under-Lyme. This role offers a unique opportunity to engage with customers both in person and over the phone while supporting vital warehouse operations. The ideal candidate will possess excellent administrative skills and a strong customer focus, ensuring high service levels and compliance with trade standards. Join a supportive environment that values personal and team growth, and be part of a company committed to excellence and community support.

Qualifications

• Experience in business administration preferred.
• Strong communication skills required.

Responsibilities

• Provide face-to-face customer service and handle inquiries.
• Support warehouse operations including picking and packing.
• Manage sales calls and upselling opportunities.

Skills

Administrative Skills

Customer Service

MS Office Proficiency

Sales Skills

FLT Licence

Sage Experience

Education

GCSE or A-level Results

Job description

Location:

Newcastle-Under-Lyme

Hours:

8:00am – 4:00pm Mon-Fri

SPS Envirowall is a specialist merchant company currently offering a fantastic opportunity for a Sales & Administration Assistant to join our team in Newcastle-under-Lyme. The successful candidate will report to the Site Supervisor and will be responsible for customer interactions both in person and over the phone, along with general warehouse duties such as picking, packing, and ensuring timely dispatch of orders.

General Role Responsibilities

• Health and safety compliance
• Maintaining high customer service levels
• Managing trading accounts by number and value
• Driving sales generation and margin growth
• Ensuring trade counter and sales process compliance
• Providing internal and external customer service
• Supporting personal, team growth, and development
• Assisting in warehouse picking & packing

Your Key Tasks Will Be

• Supporting warehouse operations including picking and packing
• Providing face-to-face customer service
• Handling sales, refunds, credits, and account compliance
• Answering telephone inquiries
• Making sales calls and upselling
• Maintaining branch filing and ensuring compliance
• Upholding trade counter standards and appearance
• Managing customer calls for collection and pre/post-delivery
• Placing purchase orders and providing PODs as required
• Following up on sales activity plans and quotes
• Handling cash, banking, and other administrative duties
• Supporting branch emails and communications
• Assisting the Warehouse team leader with stock accuracy
• Keeping delivery boards and planners up to date
• Maintaining presentation and condition of customer kitchen/serving area
• Managing 52-week planner responsibilities
• Performing any other reasonable tasks as directed by line management

The Right Candidate Will Have

• FLT Licence (preferable)
• Sage experience (preferable)
• Excellent administrative skills
• Ability to work under pressure and meet deadlines
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• Strong customer focus, both internal and external
• Diplomatic handling of customer queries and complaints
• Reliability and commitment
• Confidence and articulation in communication, both face-to-face and over the phone

This position is ideally suited for someone with previous experience in business administration, good GCSE or A-level results, and excellent verbal and written communication skills.

Application Process

If interested, please send your CV to Gemma Gifford – HR Operations Advisor at [e-mail].

In line with GDPR regulations, please be aware that your application will be shared with the HR department at Benx Ltd and personal details will be retained for 6 months following the role's advertisement. For further information or to request removal of your data, contact Benx Ltd directly.

Additional Information

We are an Armed Forces Friendly Employer. We are proud signatories of the Armed Forces Covenant and holders of the Employers ERS Silver Award from the Defence Employer Recognition Scheme, demonstrating our support for Defence personnel and welcoming their applications.