Administration Assistant

Munich Re; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Admin Assistant to join their team in Manchester. This entry-level role offers a fantastic opportunity for school leavers or graduates looking to break into the insurance sector. The successful candidate will take ownership of various administrative tasks, ensuring efficient handling of system processes and customer inquiries. With a strong emphasis on teamwork and personal development, this position provides a supportive environment where your contributions will help shape the future of the company. Join a forward-thinking organization committed to diversity and innovation!

Benefits

25 days Annual Leave + Bank Holidays

10% Non-contributory Pension

Eligibility for an Annual Bonus

Private Medical + Dental Insurance

Critical illness insurance

Life Assurance

Wellbeing and Development Scheme

Hybrid Working

IT Home Set-up Support

Qualifications

• Entry-level role suitable for school leaver or graduate.
• Personal ownership of end-to-end handling of system processes.

Responsibilities

• Plan and process work to handle team workload efficiently.
• Prepare renewal statistics and respond to customer inquiries.
• Collaborate with team members to improve competency.

Skills

Customer-focused approach

Ability to prioritize tasks

Basic technical knowledge

Desire to develop knowledge

Education

High School Diploma

Bachelor's Degree

Job description

About us

At Munich Re Specialty – Global Markets (MRS-GM), it is our ambition to become the leading Primary Specialty Insurance provider, underpinned by an effective and adaptable strategy, superior products, and industry leaders working in a supportive environment to achieve this.

At the heart of our success is a strong culture where people are encouraged to be present, bold, and curious, allowing them to achieve their individual goals.

Please see our website for more information.

Administration Assistant

We are currently looking for an Admin Assistant to work with us on a full-time basis in Manchester, reporting into the Cyber Underwriting Manager.

This is an entry-level role and would be suitable for a school leaver, graduate, or an individual looking for a career change into the insurance industry.

You will take personal ownership of end-to-end handling of system processes, including any e-trade platform used in support of the cyber account.

Responsibilities:

• Plan and process your own work to handle the relevant part of the team workload efficiently and effectively.
• Prepare documentation as required and calculate premium adjustments and debits by reference to rating and underwriting schedules within the policies, ensuring work is completed efficiently.
• Prepare renewal statistics, including premium/claims experience, as requested by Underwriters.
• Contribute positively to the team’s effectiveness by suggesting improvements to work systems and processes.
• Respond to and take ownership of customer inquiries and allocated mail.
• Work flexibly within a team, carrying out a wide range of tasks and assisting colleagues under pressure to ensure high customer service levels.
• Collaborate with team members to continuously improve personal competency and ability to achieve objectives.
• Ensure open communication and collaboration across all lines of business and the sales and development functions.
• Perform general administrative duties.
• Build and maintain strong internal relationships with team members, Claims Department, Sales and Development Team, Syndicate, and Directors.
• Build and maintain external relationships with contacts within intermediaries and customers.
• Undertake other duties as directed within the scope of the job.
• Support the promotion of good Conduct to deliver optimal outcomes for customers and policyholders.
• Understand escalation procedures and responsibilities related to the Product Conduct Risk Strategy Group (PCRSG), Underwriting & Claims Sub Committee (UCSC), ExCo, and the Board for Conduct Risk.

Knowledge and Skills

• Basic technical/product knowledge, with a genuine curiosity about cyber and a desire to develop current knowledge.
• Ability to understand established systems and processes.
• Customer-focused approach.
• Ability to prioritize tasks and manage workloads effectively.

Diversity, Equity & Inclusion

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience, enabling us to act bravely and effectively. We aim to build a diverse workforce across racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; experiences; and beliefs. We are committed to creating an equitable and inclusive environment where this diversity is celebrated, valued, and provides equitable opportunities for success.

Candidates can request reasonable adjustments at any stage of the recruitment process by contacting their Talent Acquisition representative.

Learning and innovating today, striving for sustainable societies and businesses tomorrow

Our ESG strategy at Munich Re Specialty – Global Markets emphasizes seizing business opportunities and fostering an inclusive, stimulating work environment. It aims to deliver positive impacts across environmental, social, and governance topics, including supporting local initiatives and offering volunteering opportunities for colleagues.

Learn more about sustainability at Munich Re – choose your impact!

Benefits

• 25 days Annual Leave + Bank Holidays
• 10% Non-contributory Pension
• Eligibility for an Annual Bonus
• Private Medical + Dental Insurance
• Critical illness insurance + Life Assurance + Permanent Health Insurance
• Wellbeing and Development Scheme + EAP + Health Assessments (subject to scheme eligibility)
• Electric Vehicle Salary Sacrifice Scheme
• Study & Continuing Professional Development Support
• Hybrid Working + IT Home Set-up Support

#BePresent #BeBold #BeCurious