Travel Insurance Consultant

Admiral; Cardiff; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hybrid working pattern

Share scheme up to £3,600/year

33 days holiday including bank hols

Supportive team culture

Job summary

Admiral in Cardiff is seeking enthusiastic Travel Executives to support customers with travel insurance needs—from new policies to mid-term changes and renewals. You’ll deliver exceptional service, explain policy details clearly, and help customers make confident decisions in a busy, supportive team environment.

The role offers full-time employment with a hybrid working pattern, based in Cardiff. You’ll join a people-first culture that recognises performance, supports development, and provides

Qualifications

• Passionate about helping people and delivering excellent service.
• Ability to stay calm and positive in a busy environment.
• Willing to learn and bring energy, care and professionalism to every customer conversation.
• Curious, reliable, adaptable and team-focused, with the flexibility to support a busy operation.

Responsibilities

• Handle inbound customer calls across new business, mid-term and renewals.
• Provide excellent service with every interaction, ensuring customers feel heard and confident in information.
• Offer suitable products in line with Consumer Duty and customer needs.
• Explain policy information clearly to help customers make informed decisions.
• Log and handle customer complaints appropriately, ensuring accurate capture and careful management.
• Work towards department goals and contribute to the wider Travel team.
• Share new ideas and suggestions that could positively impact customers and products.
• Work as part of a supportive team that values doing the right thing for customers and colleagues.

Skills

Customer service

Communication

Teamwork

Job description

People who enjoy what they do, do it better — and in Travel, we really believe that. We are looking for enthusiastic, customer-focused Travel Executives to join our small but mighty Travel family, supporting customers at multiple points in their journey with us.

As a Travel Executive, you will speak with customers across a range of travel insurance needs, from helping them purchase a new policy, supporting changes during the life of their cover, and assisting them as they approach renewal. Every conversation is an opportunity to deliver excellent service, provide clear information and achieve the right outcome for the customer.

What you’ll be doing

• Handling inbound customer calls across new business, mid-term and renewals.
• Providing excellent customer service with every interaction, making sure customers feel listened to, supported and confident in the information they receive.
• Offering suitable products in line with Consumer Duty principles, ensuring customer needs are understood and good outcomes are achieved.
• Explaining policy information clearly and accurately, helping customers make informed decisions about their travel insurance.
• Logging and handling customer complaints appropriately, ensuring they are captured accurately and managed with care.
• Working towards department goals and contributing to the wider success of the Travel team.
• Playing an active role in sharing new ideas and suggestions that could positively impact our customers, our products and the way we work.
• Working as part of a supportive team that takes pride in doing the right thing for our customers and each other.

About you

You do not need to know everything about travel insurance from day one — we will give you the training and support you need to feel confident. What matters most is that you are passionate about helping people, willing to learn and able to bring energy, care and professionalism to every customer conversation.

You will be a great fit if you enjoy speaking to people, can stay calm and positive in a busy environment, and take pride in delivering service that makes a real difference. We are looking for individuals who are curious, reliable, adaptable and team-focused, with the flexibility to support our customers across a busy operation. You will be self-motivated to learn and develop, have excellent attendance and timekeeping, and be willing to take feedback on board as you build your knowledge and confidence. Most importantly, you will be ready to be part of a department that works hard, celebrates success and supports one another along the way.

Why join our Travel family?

Our Travel team is proudly based in Cardiff and has a brilliant balance of professionalism, personality and team spirit. We may be small, but we are mighty — we work hard, recognise great performance, reward effort and make time to celebrate together.

If successful, you will join us on a full-time basis and, once fully trained, benefit from a hybrid working pattern. You will be welcomed into a supportive department where your contribution matters and where we are committed to delivering great outcomes for our customers while building a positive place to work.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email Samantha Bevan or contact us on 07443573168.

This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.