Sales Advisor - Reading

Fexco; Reading; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Competitive salary

Weekend and bank holiday shifts

Job summary

Currency Exchange Corporation (CEC), part of the Fexco Group, is recruiting a Sales Advisor for No1 Currency in Reading. This permanent part-time role averages 13.5 hours per week, mainly weekend and bank holidays, with flexibility across the week. Overtime may be available.

The salary is £13 per hour with great benefits. Responsibilities include serving customers in-store, handling cash securely, meeting sales targets, cross-selling products, and maintaining store presentation.

Qualifications

• Demonstrable excellent customer service experience, ideally in a cash handling environment.
• Experience of working with foreign currencies is preferred.

Responsibilities

• Working primarily alone in the store, the successful candidate will be responsible for identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales.
• Achieving and where possible exceeding individual and team sales and service targets.
• Identifying opportunities to cross sell various products and services.
• Effective and accurate cash handling and reconciliation.
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained.
• Adhering to all Company Policies including Health and Safety, AML and Security.
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met.
• Ensuring telephone calls are answered in a prompt, polite and professional manner.
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness.
• Ensuring all point of sale and company material is displayed correctly and in working order.

Skills

Customer service

Cash handling

Currency exchange

Cross-selling

Job description

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996,CEChas been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We are now recruiting for a Sales Advisor in No1 Currency - Reading

This is a permanent part-time role working on average 13.5 hours per week. This is primarily a weekend and bank holiday role but we are seeking flexibility across the working week. Overtime to cover holidays and other local stores may be available from time to time.

We offer a competitive salary, paying £13 per hour, and great benefits. Most shifts you will be the lone Advisor in the store, but there is a passionate and friendly team who genuinely care about the success of our business, always available to support you.

Main Responsibilities

Working primarily alone in the store, the successful candidate will be responsible for:

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required:

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Competencies required:

• Demonstrable superior customer service skills
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can-do attitude and approach