Sales Advisor - Full Time

Big Yellow Group plc; Bristol; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Quarterly bonus

Pension scheme

Sharesave

Free on-site parking

Long-service reward vouchers

28 days holiday

Birthday day off

Parental leave

Gym discount

Volunteering day

Social events

Job summary

Big Yellow Self Storage is recruiting a Sales Advisor to join our Bristol Ashton Gate store. You will assist customers, assess storage needs, and recommend solutions while helping the store run smoothly.

You’ll work 40 hours per week across a rotating pattern, with a guaranteed on-site role and a focus on delivering outstanding service, accuracy in records, and a positive team environment.

Qualifications

• Experience in delivering friendly, professional customer service.
• Confident communication across face-to-face, phone and email.
• Ability to work as part of a supportive team and manage multiple tasks.

Responsibilities

• Provide friendly, professional customer service in person, by phone and email.
• Understand customer requirements and propose suitable storage solutions.
• Build positive relationships and manage customer accounts and records.
• Support day-to-day store operations and maintain high cleanliness and presentation.
• Follow health, safety and security procedures and work with colleagues.

Skills

Customer service

Communication

Teamwork

Organisational skills

Positive attitude

Tools

CRM systems

Job description

About The Role

Sales Advisor

Location: Bristol Ashton Gate BS3 2NS

Salary & Benefits

£26,680 per year + quarterly bonus + excellent benefits

Join a supportive team where your contribution is recognised and rewarded.

What you'll receive:

• Competitive annual salary
• Quarterly team bonus (typically averaging 10-12%)
• Annual salary reviews
• Generous pension scheme
• Sharesave scheme
• Free on-site parking
• Long-service reward vouchers
• 28 days' holiday, increasing with service
• An extra day off for your birthday
• Enhanced parental and adoption leave packages
• Discounted gym memberships
• Paid volunteering day each year
• Regular social events and team activities

Work-Life Balance

We understand that having time for life outside work matters.

Working pattern:

• 40 hours per week
• Any 5 days from 7
• Fair and advanced rota planning
• You won't be expected to work every weekend
• Predictable schedules to help you plan personal commitments

Shift times:

Weekdays

• 8:15am - 4:45pm, or
• 9:15am - 5:45pm

Saturday

• 8:45am - 5:45pm

Sunday

• 9:45am - 4:15pm

Training & Career Development

No storage industry experience? No problem.

From your first day, you'll receive:

• A comprehensive induction programme
• Ongoing coaching and mentoring
• Support from a dedicated Learning & Development specialist
• Access to e-learning and classroom-based training
• Clear career progression opportunities
• Guidance from an experienced management team

Whether you're looking to build new skills or develop a long-term career, we'll support your growth.

About the Role

This is a varied, customer-focused position where you'll help people during important life moments such as moving home, renovating, travelling or needing extra space.

This is not a warehouse role.

Working at Big Yellow Self Storage: a job like no other

You'll spend most of your time helping customers, finding solutions and ensuring the store runs smoothly.

Key responsibilities:

• Providing friendly, professional customer service in person, by phone and email
• Understanding customer requirements and recommending suitable storage solutions
• Building positive relationships with customers
• Managing customer accounts and records accurately
• Supporting the day-to-day running of the store
• Maintaining high standards of cleanliness and presentation
• Following health, safety and security procedures
• Working closely with colleagues to create a positive team environment

Physical requirements:

Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.

About You

We're looking for someone who:

• Enjoys helping people and providing excellent customer service
• Is confident communicating face-to-face, over the phone and by email
• Likes working as part of a team
• Can stay organised and manage multiple tasks
• Has a positive, can-do attitude
• Is comfortable using computer systems
• Takes pride in maintaining high standards

Could This Be the Right Role for You?

Ask yourself:

• Do you enjoy talking to customers and finding solutions to their needs?
• Are you looking for a role with predictable hours and genuine work-life balance?
• Would you like clear opportunities for training and career progression?
• Do you enjoy working in a supportive team environment?
• Are you motivated by bonuses and rewards for success?
• Do you want a role that combines customer service with variety and responsibility?

If so, we'd love to hear from you.

About Us

We believe great talent comes from all backgrounds and experiences. We're committed to creating an inclusive workplace where everyone has the opportunity to build a successful and rewarding career.

We welcome applications from all suitably qualified candidates, regardless of race, ethnicity, gender, religion or belief, sexual orientation, age, disability, caring responsibilities or background.

If you require any adjustments or additional support at any stage of the recruitment process, please let us know and we'll do our best to accommodate your needs.

We also encourage neurodivergent candidates to tell us about any adjustments that would help them perform at their best during the application or interview process. This could include additional time for assessments, advance information about the interview format or adjustments to the interview environment. We are committed to providing a fair and supportive recruitment experience and ensuring every candidate has the opportunity to demonstrate their skills, experience and potential.