Sales Advisor

TN United Kingdom; Stretford; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Rituals Advisor, where you will enhance customer experiences through your passion for service. In this engaging role, you will connect with customers, offering personalized product recommendations while working in a supportive and energetic team environment. With opportunities for growth and a commitment to quality, this position allows you to thrive in a culture that values diversity and inclusion. If you have a customer-service mindset and are eager to develop your skills, this is the perfect opportunity for you.

Benefits

Competitive Salary

Performance-related Bonus

Quarterly Product Allowance

30% Discount on Products

Continuous Development Opportunities

Qualifications

• Relevant experience in retail or hospitality.
• Customer-service mindset and team-oriented work ethic.

Responsibilities

• Engage directly with customers and advise them on products.
• Work closely with management to achieve store goals.

Skills

Customer Service

Retail Experience

Teamwork

Problem-Solving

Attention to Detail

Job description

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Every Rituals customer is unique. With your skills and knowledge, you can guide each one to the right products to meet their needs.

You are all about customer experience

As a Rituals Advisor, you are part of our store team. You engage directly with our customers, listen to their needs, and advise them on which of our products are the perfect match. You turn every customer interaction into a memorable experience. Being a Rituals Advisor means being a luxury sales advisor with many opportunities to grow your career.

All these characteristics make you the ideal Rituals Advisor. You embody the spirit of 'aim big, act small' by:

1. Working closely with your Store Manager and Assistant Store Manager to achieve your goals and those of the store.
2. Interacting with customers daily to provide ‘Best in Class’ customer service.
3. Following store safety procedures.
4. Keeping the store clean and tidy at all times, ensuring products are presented according to Rituals' visual merchandising standards.
5. Becoming an expert in our rituals, products, and treatments, with ample opportunities to expand your knowledge through our training programs.

Join our team

At your shop, you work alongside passionate and enthusiastic colleagues who share a dedication to quality customer service. You’ll notice their commitment to creating a unique customer experience and offering the right solutions. Our work environment is best in class, authentic, and energetic.

"The team of sales advisors at Rituals are hardworking and friendly, creating a welcoming atmosphere. Team members support each other with customers and stock, making the shop run smoothly. Our organized and caring managers ensure the store and team are well-supported." – Stephanie, Rituals Advisor in Reading

"Working at Rituals has been a rewarding experience. The supportive and uplifting atmosphere makes me feel valued daily. It has boosted my confidence and helped me forge lifelong friendships." - Eilidh, Rituals Advisor in Edinburgh

This is you

You are energetic, humble, humorous, and capable of connecting with customers to make them feel at home. You are professional, passionate about our brand, and eager to share how our products can enhance their well-being. Additionally, you possess:

• Relevant experience in retail or hospitality.
• A customer-service mindset and team-oriented work ethic.
• Decision-making and problem-solving skills.
• Attention to detail, organized and structured.

A guide to your benefits

If you feel good, our customers feel good. As a Rituals Advisor, you will receive:

• A competitive salary and performance-related bonus.
• Quarterly product allowance and 30% discount on our products.
• Opportunities for continuous development through training and courses.

DIVERSITY AND INCLUSION

At Rituals, diversity and inclusion are integral to our culture. We strive to build an inclusive environment that encourages, supports, and celebrates diverse voices. This approach fuels innovation and strengthens our connection with customers and communities.