Telesales Advisor - Part Time

Appello & Careline365; Norwich; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Discounts on groceries, holidays, and

24/7 employee assistance programme

Family and friends discounts

Pension scheme (up to 3% matched)

Free on-site parking

Job summary

Careline365, part of the Appello group, is seeking a Sales Advisor in Norwich. You will engage customers across phone, email and digital channels, guiding them to suitable life-enhancing telecare solutions while contributing to sales targets and retention strategies.

As a relational sales professional with empathy, you will demonstrate product knowledge, manage quotes, and build lasting customer relationships in a hybrid environment with 70% office time.

Qualifications

• Excellent communication and relationship-building abilities.
• Experience handling inbound and outbound inquiries with a customer-focused approach.
• Comfort with achieving and exceeding sales targets and KPIs.

Responsibilities

• Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care.
• Generate and convert sales leads through proactive outreach and effective engagement.
• Provide accurate product information and tailored recommendations.
• Build strong customer relationships to encourage repeat business and loyalty.
• Identify and promote upgrade opportunities that enhance safety, independence, and quality of life.
• Clearly explain the benefits of upgraded devices and services.
• Achieve and exceed individual and team sales targets, KPIs, and revenue objectives.
• Record all sales activity and customer interactions in our CRM.
• Collaborate with colleagues across operations, marketing, and customer service for a seamless journey.

Skills

Inbound & outbound sales

CRM experience

Communication skills

Empathy

Target driven

Tools

CRM systems

Microsoft Office

Job description

Be the voice of connection. Drive growth. Empower independence.

Are you passionate about making a real difference in people’s lives while helping a business thrive? Join us as a Sales Advisor, where your communication skills, commercial instinct, and empathy will help customers access life-enhancing telecare solutions—while you play a key part in our sales and retention success.

Shift pattern: Working 2 days a week, Monday to Thursday, an 8-hour shift (including 30-minute unpaid break) between 08:00 - 20:00

Location: Hybrid - Norwich (70% in office)

Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

93 hours annual holiday entitlement rising with length of service. This includes bank holidays that you will work if rota'd.

We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

24/7 employee assistance programme with an easily accessible app!

Family and friends’ discounts on our services & products

Pension Scheme, up to 3% Company matched

Free on-site parking

You’re a natural relationship builder with a flair for sales and a heart for service. You thrive on engaging with customers, understanding their needs, and guiding them to the right solutions—whether that’s a new device, an upgrade, or simply reassurance. You’re confident handling both inbound and outbound enquiries, and you know how to turn conversations into opportunities.

You’re tech-savvy, organised, and detail-oriented, with experience using CRM systems and Microsoft Office. You communicate clearly, listen actively, and always aim for win‑win outcomes. Self-driven and resourceful, you’re ready to exceed targets and raise the bar for quality and productivity.

Bonus points if you’ve worked with third‑party payment platforms or know your way around C365 products—but if not, you’re eager to learn and grow.

In this dynamic, commercially‑focused role, you’ll:

Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care

Generate and convert sales leads through proactive outreach and effective engagement

Provide accurate product information and tailored recommendations

Build strong customer relationships to encourage repeat business and loyalty

Identify and promote upgrade opportunities that enhance safety, independence, and quality of life

Clearly explain the benefits of upgraded devices and services

Achieve and exceed individual and team sales targets, KPIs, and revenue objectives

Spot upselling and cross‑selling opportunities in every interaction

Prepare accurate quotations, process orders, and ensure timely follow‑up

Maintain up‑to‑date knowledge of products, services, and market trends

Record all sales activity and customer interactions in our CRM

Collaborate with colleagues across operations, marketing, and customer service for a seamless journey

Contribute to continuous improvement by sharing feedback on customer needs and market opportunities

YOUR DAY TO DAY WILL INCLUDE

Engaging with customers to resolve queries and promote solutions

Negotiating and closing sales that balance customer needs with business goals

Keeping accurate records of all interactions and agreements

Monitoring and following up on sales pipelines and upgrade opportunities

Escalating complex cases when needed

Staying compliant with policies, regulations, and service standards

Hitting performance targets across sales, quality, and customer satisfaction

Handling challenging conversations with empathy and professionalism

Sharing insights and collaborating with your team to drive success

OTHER INFORMATION

This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.