Sales Advisor

Jackson Hogg Ltd; Newcastle upon Tyne; On-site; GBP 32,000 - 52,000; Full time

Job summary

Jackson Hogg Ltd in the United Kingdom seeks a proactive sales coordinator to respond to all sales enquiries with pace and professionalism, guiding customers to the best-fit products and packages for their site needs.

You will convert enquiries into confirmed orders, coordinate with project teams, manage availability, and nurture regular site contacts to drive repeat business.

Responsibilities

• Respond to all sales enquiries with pace and professionalism.
• Provide confident, consultative guidance to ensure customers choose best-fit products and packages for their site needs.
• Convert each enquiry into a confirmed order, maintaining pricing accuracy and commercial discipline.
• Identify and present upsell opportunities such as complementary equipment, longer terms, or higher-spec/sustainable options.
• Build strong, ongoing relationships with regular site contacts to drive repeat business and increased wallet share.
• Manage all day-to-day hire requests across customer types and sectors with a focus on maximising order capture.
• Use availability dashboards and internal systems to ensure product availability and seamless order flow.
• Collaborate with Project Solutions, Depot Teams, Transport and Service Solutions to ensure orders are delivered correctly and on time.
• Ensure all instructions, delivery details, specifications, and pricing are accurately recorded to prevent queries.
• Maintain a solutions-focused, sales-driven dialogue with customers at every interaction.
• Promote customer feedback (CSAT) to support ongoing service improvement and sales confidence.
• Escalate complex, multi-phase, or high-value projects to the Project Solutions team where appropriate.
• Comply with all company policies and procedures.
• Always uphold the company vision & values.
• Comply and adhere to all SHEQ directives and processes.
• Carry out any other reasonable duties as requested.

Job description

Respond to all sales enquiries (phone, email etc) with pace and professionalism.

• Provide confident, consultative guidance to ensure customers choose the best-fit products and packages for their site needs.
• Convert each enquiry into a confirmed order, maintaining pricing accuracy and commercial discipline.
• Identify and present upsell opportunities such as:
  • complementary equipment
  • longer rental terms
  • higher-spec or sustainable alternatives
• Build strong, ongoing relationships with regular site contacts to drive repeat business and increased wallet share.

Order Conversion & Coordination:

• Manage all day-to-day hire requests across customer types and sectors with a focus on maximising order capture.
• Use availability dashboards and internal systems to ensure product availability and seamless order flow.
• Collaborate closely with the Project Solutions Team, Depot Teams, Transport, and Service Solutions to ensure every order is delivered correctly and on time.
• Ensure all instructions, delivery details, specifications, and pricing are accurately recorded to prevent queries.

Customer Engagement:

• Maintain a solutions-focused, sales-driven dialogue with customers at every interaction.
• Promote customer feedback (CSAT) to support ongoing service improvement and sales confidence.
• Escalate complex, multi-phase, or high-value projects to the Project Solutions team where appropriate.

General:

• Comply with all company policies and procedures
• Always uphold the company vision & values.
• Comply and adhere to all SHEQ directives and processes.
• Carry out any other reasonable duties as requested