Sales Advisor

GSF Car Parts Limited; Wolverhampton; Hybrid; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Performance-based bonus

28 days annual leave

Free flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance

Employee discounts

Financial wellbeing provision

Paid volunteering leave

Training and career progression

Job summary

GSF Car Parts Limited is seeking a Sales Advisor to help drive branch performance through customer-focused service and proactive sales. You will handle telephone and email inquiries, promote promotions, and build strong customer relationships.

The role requires experience in telesales or customer service, excellent communication, and the ability to work well in a fast-paced team environment. A positive, proactive attitude and willingness to develop product knowledge are essential.

Qualifications

• Experience in telesales or customer service in a fast-paced sales environment.
• Strong organisational skills and attention to detail.
• Customer-focused with a target-driven mindset.
• Excellent interpersonal and communication skills, written and verbal.

Responsibilities

• Develop sound customer relationships and apply effective sales techniques.
• Answer telephone and email queries; promote products and promotions.
• Meet customer needs for parts orders, returns or queries.
• Support branch targets and contribute to team performance.
• Coordinate with the Distribution Co-ordinator to ensure delivery requirements are met.
• Develop product knowledge through internal literature and training materials.

Skills

Telesales experience

Customer service

Organised

Excellent communication

Team player

IT literate

Knowledge of car parts

Job description

About The Role

At GSF Car Parts, our Sales Advisors make it happen. They are outgoing, dynamic and passionate, and always ensuring they are giving the very best service. They care about their customers and our business, and this is part of the foundation to making our business so successful.

We are looking for an outgoing Sales Advisor who as part of your role will support the branch by fully satisfying customers needs and contribute towards achieving branch and individual sales targets.

Main duties include:

• Developing sound customer relationships and applying effective sales techniques
• Working within the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries
• Fully satisfy customer needs in respect of any part orders, respects or queries they may have
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales product promotions
• Liaise with the Distribution Co-ordinator as required ensuring delivery requirements to customers are met
• Develop knowledge of products through study of internal literature
• Use E-learning portal to improve performance

Working hours:

## (average) hours Monday to Friday, including alternate Saturday working

About You

As a Sales Advisor, you will have experience in telesales and/or customer service, ideally gained in a fast-paced sales-driven environment.

What you'll need to succeed:

• Able to work well and deliver results under pressure
• Organised with great attention to detail
• Customer focussed
• Target driven, motivated by sales and able to deal with rejection
• Willingness to learn and develop
• A team player with the ability to also work independently
• Excellent interpersonal and communication skills, both written and verbal
• IT Literate
• Knowledge of car parts and MAM/Allicat would be helpful but isn't essential

What we'll offer:

• Opportunity to earn a performance based bonus as part of this role
  
• 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
  
• Free flu vaccine
  
• Health & wellbeing tools
  
• Free support from pension experts
  
• Life assurance scheme
  
• Discounts from 100's of household names including Asda, Nike & John Lewis
  
• A suite of financial wellbeing products including advances and savings schemes
  
• Paid time off to volunteer
  
• Training qualifications and career progression opportunities

About Us

At GSF Car Parts, we're not just supplying car parts, we're driving the future of the automotive aftermarket.

As the UK's fastest-growing motor factor, we've achieved more than 25% year-on-year growth for three consecutive years and continue to expand at an unrivalled pace. With over 215 branches nationwide and a state-of-the-art 500,000 sq ft National Distribution Centre, we're building a business that keeps thousands of workshops moving every day.

But what really sets us apart is our people.

We're a business that invests boldly, embraces innovation and empowers our teams to make a real difference. From industry-leading digital tools like Mastercat to our nationwide Servicesure garage network and partnerships with over 70 OE-quality brands, we're constantly challenging the status quo and finding better ways to serve our customers.

We're ambitious about where we're going and equally ambitious for the people who join us. Whether you're looking to develop your skills, progress your career or help shape the future of our industry, we'd love to hear from you.

This is an exciting time to join GSF Car Parts.

Make an impact. Grow with us. Do yourself proud!