Sales Advisor

Frasers Group; Manchester; On-site; GBP 19,000 - 23,000; Full time

Job summary

Sofa.com in Manchester is seeking a customer-focused Sales Advisor for our House of Fraser concession. This 40-hour-a-week role requires weekend availability, and you will be the first point of contact for customers, offering inspirational ideas to meet their needs.

You will thrive in a retail environment, uphold high store standards and advise on products, with knowledge of interiors and trends. The role includes presenting credit options to customers to help elevate their homes.

Qualifications

• Experience in retail with interiors/furniture knowledge.
• Strong sales ability and awareness of trends to assist customers.
• 18+ years old and ready to work weekends as part of a team.
• Enthusiastic and dedicated to delivering excellent customer service.

Responsibilities

• Greet customers and advise on styling needs to meet their preferences.
• Provide product guidance, upsell within the range, and build loyalty.
• Process quotations and orders accurately, maintaining customer records.
• Represent sofa.com as part of the House of Fraser concession and uphold brand standards.

Skills

Retail experience

Interiors/furniture knowledge

Sales skills

Tools

MS Office

Job description

At Sofa.com, we believe that everyone deserves great home furnishings and excellent service from people who are passionate about interiors, so that’s exactly what we provide. With in-house teams from design development through to our delivery drivers, we can be sure we’re giving customers a truly unique shopping experience and creating a working environment that inspires and motivates our teams to sell our lovely products.

Job Description

We are looking for an enthusiastic, customer-focused Sales Advisor to join our team in our House of Fraser concession. This is a 40-hour-a-week role which requires weekend availability. As a member of our team, you will be the first point of contact for our customers and will spend your time advising them with inspirational ideas to meet their needs. You should thrive in a customer service environment, always going above and beyond.

• Welcoming every customer so they feel at home and relaxed, whilst encouraging them to spend time in the store and browse the full range
• Maintaining our high standards and visual merchandising in store
• Providing customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered
• Chasing sales quotations and processing orders precisely and efficiently as well as keeping customer information records up-to-date
• Being a brand ambassador for sofa.com whilst embracing the customer journey and leading by example in endorsing the company culture and standards
• Proactively improving and updating knowledge of product & interior trends

Qualifications

• Must be over the age of 18 years
• Experience within retail alongside proven experience with interiors/furniture
• Strong sales experience and awareness of trends to support the customer in styling their rooms/homes
• Be ambitious and confident, with a strong can-do attitude
• Be enthusiastic and dedicated to providing excellent customer service
• A desire to work as part of a team to generate fresh and innovative ideas
• Proficiency in MS Office and general IT

Additional Information

Here at Sofa.com, we appreciate that our products can be a large investment. Part of this role is offering payment solutions to our customers, including the introduction of our credit options, giving all of our customers a chance to elevate their homes using payment methods which are suitable for their own individual circumstances.

As such, all candidates must be over the age of 18 years and comfortable offering credit products to our customers.

Additional Information

An opportunity like this at one of the Frasers Group companies is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

An Opportunity Like This At One Of The Frasers Group Companies Is For The Fearless. The Potential Is Massive, The Experience Unrivalled. To Be Able To Make The Most Of It You Need To Live And Breathe Our Principles:

Our Values

• Think Without Limits – Move fast, be bold, and bring the team with you
• Own It and Back Yourself – Take responsibility, master the basics, and drive results
• Be Relevant – Stay connected to our people, our partners, and the planet

Due to high levels of interest, vacancies may close early.