Sales Adviser

Jewson; Redruth; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Pension

Life assurance

Employee discounts

Job summary

Jewson, part of Stark UK, is hiring for a full-time branch role. You will work Monday to Friday 7:30–17:00, with alternate Saturdays 08:00–12:00, delivering excellent customer experiences in person and by phone.

You will learn product lines, build relationships with customers, process orders, and coordinate deliveries while keeping the branch tidy and well stocked. A supportive team and comprehensive benefits accompany the role.

Qualifications

• Experience in customer-facing roles or retail environments.
• Strong communication and interpersonal skills.
• Ability to build relationships with customers and colleagues.

Responsibilities

• Engage with customers face-to-face and over the phone to understand needs and provide proactive advice.
• Process orders and payments using in-house systems and update customer accounts.
• Organise delivery times and keep customers informed throughout their journey.
• Maintain a clean, welcoming branch environment and assist with stock checks.

Skills

Customer service

Communication

Team work

Tools

In-house systems

Job description

At Jewson, part of Stark UK, we believe that our greatest asset is our people!We'renot just a team;we’rea vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. Ifyou’relooking for a place where your ideas are not just welcomed but celebrated,you’vefound your home!

This is a full-time role working Monday-Friday 7:30-1700, and every other Saturday from 08:00-12:00.

What You’ll Be Doing

• Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
• Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
• Keep the branch looking clean and tidy, to make a great first impression on our customers
• Maintain stock levels, carrying out regular stock counts
• Work with colleagues to suggest opportunities for improvement

What We’re Looking For

• Enthusiasm - Positivity and unyielding passion for the merchant world.
• Decency – Honesty, integrity, and mutual respect
• Team Spirit - A genuine desire to help others, working collaboratively and achieving results together.
• Pride - Dedication in producing top-notch results.

What’s In It For You

• Competitive Basic Salary
• Performance Related Bonus
• 34 days holiday per year
• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Refer a Friend scheme
• Wellbeing Centre via Work Perks

Why Choose Us?

Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers.

Professional Development - We are invested in your success! Can we add this instead? You have a real chance to progress- the only limits are your own Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!