Sales Administrator: Seamless Order Processing & Customer Care

Huntress; Redhill; On-site; GBP 22,000 - 28,000; Full time

Job summary

Huntress is seeking a proactive Sales Administrator in Redhill to support a busy sales team with quotations, order processing and delivery coordination. You will liaise with Production, Stores, Engineering and Finance, ensuring accurate data in CRM and ERP systems and delivering excellent customer service.

The role requires experience in handling customer enquiries, quotations and sales orders, strong organisation, and proficiency in Microsoft Office.

Qualifications

• Experience handling customer enquiries, quotations and/or sales orders.
• Confident communication skills and a professional, friendly approach.
• Strong organisation and the ability to juggle multiple priorities.
• Excellent attention to detail.
• Good Microsoft Office skills, including Outlook, Word and Excel.
• Experience using a CRM or ERP system.
• A proactive approach and willingness to take ownership.
• The ability to work well with different teams across a business.

Responsibilities

• Responding to customer enquiries by phone and email
• Preparing quotations and processing customer orders
• Managing orders from initial enquiry through to delivery
• Keeping customers updated on progress and resolving day-to-day queries
• Liaising with internal teams including Production, Stores, Engineering and Finance
• Maintaining accurate customer and order information on CRM and ERP systems
• Arranging deliveries and completing associated documentation
• Following up on outstanding orders, delivery details and payment information
• Supporting warranty claims and customer documentation where required
• Ensuring information is accurate and orders are processed correctly first time
• Supporting the wider Sales team with general administration during busy periods

Skills

Customer enquiries handling

Quotations

Sales orders

Organisation

Attention to detail

Microsoft Office (Outlook/Word/Excel)

CRM/ERP experience

Proactive approach

Team collaboration

Tools

CRM software

ERP system

Job description

Huntress is seeking a proactive Sales Administrator in Redhill to support a busy sales team with quotations, order processing and delivery coordination. You will liaise with Production, Stores, Engineering and Finance, ensuring accurate data in CRM and ERP systems and delivering excellent customer service.

The role requires experience in handling customer enquiries, quotations and sales orders, strong organisation, and proficiency in Microsoft Office.