Sales Administrator - Orders & Customer Support Expert

Gmk Ltd; Fareham; Hybrid; GBP 23,000 - 26,000; Full time

Benefits offered by this job

On-site parking

Life assurance

Income protection

Enhanced maternity and paternity pay

Salary sacrifice scheme

Professional development training

Job summary

GMK Ltd is the UK's leading distributor of premium firearms and shooting sports equipment, part of the Beretta Holding group. We are recruiting a Sales Administrator to support the admin/customer service team and UK field sales executives.

You will handle inquiries, process orders, and manage returns and warranty tasks. The role emphasizes accuracy, team collaboration, and proactive issue resolution, with on-site parking and employee benefits.

Qualifications

• Previous administration experience is essential.
• Experience of country pursuits, shooting in particular, would be advantageous but is not essential.

Responsibilities

• Answering and responding professionally to all customer inquiries via telephone and email.
• Entering and monitoring orders to ensure customer delivery requirements are met, including any special arrangements regarding delivery, invoicing, etc.
• Working collaboratively to solve customer issues as quickly and as efficiently as possible.
• Processing returned goods, collection of goods and credits.
• Completing export administration.
• Dealing with all aspects of consumer inquiries relating to our products, availability through the network of stockists, taking decisions on complaints and returns.
• Supporting and liaising with our field sales executives.
• Assisting with the organisation of goods for trade shows and events.
• Warranty processing.
• Maintaining and updating customer database files.
• Previous administration experience is essential.
• Experience of country pursuits, shooting in particular, would be advantageous but is not essential.

Skills

Communication skills

Attention to detail

Teamwork

Driving

Tools

Microsoft Word

Excel

Job description

GMK Ltd is the UK's leading distributor of premium firearms and shooting sports equipment, part of the Beretta Holding group. We are recruiting a Sales Administrator to support the admin/customer service team and UK field sales executives.

You will handle inquiries, process orders, and manage returns and warranty tasks. The role emphasizes accuracy, team collaboration, and proactive issue resolution, with on-site parking and employee benefits.