Sales Administrator - Detail-Driven Order & Customer Support

QUINTESSENTIAL BRANDS UK GROUP LTD; Leeds; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Health and Wellbeing initiatives

Employee Assistance Programme

22 days holiday + bank holidays

Job summary

Tricel in Leeds is seeking a detail-oriented Sales Administrator to manage day-to-day sales operations and liaise directly with customers. You will handle order processing, provide excellent service, and support the sales team to ensure timely deliveries.

The role requires strong organisation, CRM experience, and proactive problem solving. Benefits include a structured development path, standard hours, and a collaborative culture in a multinational group.

Qualifications

• Previous experience in sales order processing or a similar administrative role.
• Strong organisational skills and attention to detail.
• Experience in CRM systems.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• A proactive approach to problem-solving and process improvement.

Responsibilities

• Responsible for ensuring orders are processed in a timely fashion, in line with Company procedures;
• To produce courier labels for sales orders to be dispatched;
• Administering Purchase Orders through Sage;
• Responsible for dealing with customer enquiries both on the phone & in person;
• Responsible for monitoring the office email & responding to customers in a timely manner;
• Produce quotations as requested by customers directly or the Sales team;
• Liaison with customers on a regular basis to ensure deliveries are booked in;
• Ensure all courier queries are dealt with in order to meet customer expectations;
• Ensure all paperwork is filed correctly and in a timely manner;
• Ensure all internet and eBay orders are printed and processed and then marking these as dispatched;
• Process the decant forms on to the system as and when they arise;
• Scan & PDF all orders/manifests as instructed by your Manager;
• Responsible for following Company policies & procedures at all times & make recommendations for improvements;
• Any other duties as assigned by your line manager to meet the needs of the business.

Skills

Sales order processing

CRM systems

Organisational skills

Communication skills

Independence & teamwork

Proactive problem solving

Tools

Sage

Job description

Tricel in Leeds is seeking a detail-oriented Sales Administrator to manage day-to-day sales operations and liaise directly with customers. You will handle order processing, provide excellent service, and support the sales team to ensure timely deliveries.

The role requires strong organisation, CRM experience, and proactive problem solving. Benefits include a structured development path, standard hours, and a collaborative culture in a multinational group.