Sales Administrator

Tricel; Leeds; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Excellent development opportunities

Fixed hours: 08:30-16:30 Mon-Thu; 08:-

Holidays: 22 days + BH

Employee wellbeing programmes

Employee assistance programme

Team oriented culture

Good work life balance

Opportunity to work across countries

Job summary

Tricel in Leeds is seeking a detail‑oriented Sales Administrator to support daily sales operations and customer service. You will process orders, manage emails, generate quotes, and coordinate deliveries, while working with the Sales team to ensure accurate records and timely responses.

The role requires strong organisational skills, experience with CRM systems, and the ability to work both independently and as part of a team in a busy environment.

Qualifications

• Experience in sales order processing or similar administrative role.
• Strong organisational skills and attention to detail.
• Experience in CRM systems.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proactive approach to problem-solving and process improvement.

Responsibilities

• Process orders in a timely fashion in line with company procedures.
• Produce courier labels for sales orders to be dispatched.
• Administer Purchase Orders through Sage.
• Handle customer enquiries by phone and in person.
• Monitor office email and respond to customers promptly.
• Produce quotations on request from customers or Sales team.
• Liaise with customers to ensure deliveries are booked in.
• Address courier queries to meet customer expectations.
• File all paperwork accurately and promptly.
• Print and process internet and eBay orders and mark dispatched.
• Process decant forms on system as they arise.
• Scan and PDF orders/manifests as directed by Manager.
• Follow company policies and suggest improvements.

Skills

Sales order processing

CRM experience

Organisational skills

Communication skills

Problem-solving

Tools

Sage

Job description

Sales Administrator

FANTASTIC OPPORTUNITY IN A GROWING BUSINESS***

Are you detail-oriented, proactive, and looking for an exciting opportunity to contribute to a dynamic team? We are seeking a Sales Administrator to join our team in Leeds and help manage the day-to-day operations of our sales function. In this role, you’ll responsible for the administration of the office & liaising directly with customers, providing excellent customer service and support.

Responsibilities

• Responsible for ensuring orders are processed in a timely fashion, in line with Company procedures;


• To produce courier labels for sales orders to be dispatched;


• Administering Purchase Orders through Sage;


• Responsible for dealing with customer enquiries both on the phone & in person;


• Responsible for monitoring the office email & responding to customers in a timely manner;


• Produce quotations as requested by customers directly or the Sales team;


• Liaison with customers on a regular basis to ensure deliveries are booked in;


• Ensure all courier queries are dealt with in order to meet customer expectations;


• Ensure all paperwork is filed correctly and in a timely manner;


• Ensure all internet and eBay orders are printed and processed and then marking these as dispatched;


• Process the decant forms on to the system as and when they arise;


• Scan & PDF all orders/manifests as instructed by your Manager;


• Responsible for following Company policies & procedures at all times & make recommendations for improvements;


• Any other duties as assigned by your line manager to meet the needs of the business.

Key Skills & Experience

• Previous experience in sales order processing or a similar administrative role;


• Strong organisational skills and attention to detail;


• Experience in CRM systems;


• Excellent communication skills, both written and verbal;


• Ability to work independently and as part of a team;


• A proactive approach to problem-solving and process improvement.

Personal Attributes

• Self-motivated


• \"can do\" attitude


• Excellent communicator


• Team spirit


• Organised


• Attention to detail

What do we offer?

At Tricel, we care about you and your progression. As well as a competitive salary and benefits package, we offer:

• Excellent development and growth opportunities


• Hours 08:30-16:30 Monday to Thursday and 08:00-15:30 on Friday


• Holidays 22 days plus bank holidays


• A supportive and collaborative culture


• A fun and dynamic work environment


• Team oriented atmosphere


• Good work life balance


• Opportunity to work across countries and cultures


• Employee Assistance Programme


• Health and Wellbeing initiatives

Tricel is a global provider of high-performance composite solutions for the Water Storage, Environmental, Construction and Materials industries. The business has structured a unique set of distinctive capabilities, spanning from concept design to sophisticated manufacturing processes. Its proven ability to absorb, improve and generate new technologies, material and processes has long fuelled its competitiveness and growth.

Headquartered in Killarney, Tricel operates from Ireland, UK, France and Denmark ensuring it is positioned to service a wide customer base, in over 50 countries worldwide. Details of group activities can be viewed at: www.tricel.eu.

Tricel is an equal opportunities employer.