Sales Administrator & Customer Care Specialist

Recruit4staff LTD; Connah's Quay; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Pension

26 days holiday + bank holidays

Job summary

Recruit4staff LTD are representing an established precision engineering and manufacturing business in their search for a Sales Administrator to work in Deeside.

The role involves acting as the main day-to-day contact for customers, processing orders, and maintaining accurate customer and pricing information within Salesforce. You will resolve queries and support account management while collaborating with the finance team to produce reports and provide regular updates.

Qualifications

• Previous experience in a Sales Administrator or customer support role.
• Customer-focused and proactive, with ownership of enquiries to resolution.
• Positive attitude with good problem-solving skills and commitment to high customer service.
• Flexible hours with occasional out-of-hours support for time-zone differences.

Responsibilities

• Manage enquiries from customers and process orders.
• Maintain accurate customer and pricing data in Salesforce.
• Resolve queries, complaints, shortages, and delivery discrepancies.
• Support account management activities and identify opportunities to improve service.
• Collaborate with the finance team to maintain sales dashboards and generate reports.
• Provide customers with regular updates on status and progress.

Skills

Customer-focused

Problem-solving

Account management

Customer service

Time management

Tools

Salesforce

Job description

Recruit4staff LTD are representing an established precision engineering and manufacturing business in their search for a Sales Administrator to work in Deeside.

The role involves acting as the main day-to-day contact for customers, processing orders, and maintaining accurate customer and pricing information within Salesforce. You will resolve queries and support account management while collaborating with the finance team to produce reports and provide regular updates.