Sales Administrator

Wienerberger AG; Hinckley; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Salary up to £30,000

25 days’ holiday + bank holidays

Wellbeing programmes

Pension guidance

Discounts

Life assurance

Share Incentive Plan

Employee Profit Participation

Job summary

Wienerberger UK & Ireland is seeking a Sales Administrator to support the Maincor Sales Technical Office. You will handle orders, pricing updates, and customer enquiries while coordinating with warehouse and operations to ensure accurate delivery and service levels.

Based at the Maincor Sales/Technical Office in Hinckley, you will collaborate with cross-functional teams to maintain excellent customer service and drive operational efficiency. Opportunities exist to develop skills across functions.

Qualifications

• Experience in an administrative, customer service, sales support, or operational support role.
• Strong customer service skills with the ability to handle enquiries via telephone and email.
• Excellent organisational skills and the ability to manage multiple tasks accurately and efficiently.
• Experience processing administrative tasks with attention to detail.
• Strong communication and relationship-building skills.

Responsibilities

• Process new customer orders and pricing changes.
• Process supplier price changes and update customer pricing.
• Field customer service calls and emails about orders and delivery.
• Manage office sundries and liaise with Warehouse for efficiency.
• Act as primary contact for regional use of new office accommodation.

Skills

Administrative experience

Customer service

Sales support

Organisational skills

Communication

IT skills (MS Office)

ERP systems

Tools

ERP systems

Order management systems

Job description

Join us as a Sales Administrator for Maincor (part of Floplast Limited)

Maincor specialise in innovative plumbing solutions and underfloor heating. We are proud to have introduced several innovative products into the UK that help minimize heat loss. We work across the UK with customers in the building and construction sectors.

Maincor are a department of Floplast Limited, within the wienerberger UK & Ireland – Water & Heating division.

About the role

As a Sales Administrator you will be supporting the day-to-day operation of our Maincor Sales Technical Office by providing high-quality administrative and customer service support.

You’ll play an important role in ensuring customer orders, pricing updates, and enquiries are managed accurately and efficiently while working closely with operational teams to maintain excellent service standards.

Duties also include:

• Processing new customer orders
• Processing customer pricing changes
• Processing supplier price changes
• Fielding customer service calls and emails relating to order queries and delivery information
• Taking ownership of office sundries supply
• Liaising with the Warehouse team to support operational efficiency
• Acting as the primary contact for regional use of new office accommodation

This role helps us deliver a reliable and efficient service for our customers while supporting the wider team. Your contribution will help ensure that customer requirements are met accurately, operational processes run smoothly, and our technical and management teams can focus on strategic priorities and future growth.

There are opportunities to develop your skills, broaden your experience, and collaborate with colleagues across different functions within the business.

This position will be based at our Maincor Sales/Technical Office in Hinckley, where you’ll work closely with both office-based and operational teams to support the needs of the business.

About you

Essential

• Experience in an administrative, customer service, sales support, or operational support role
• Strong customer service skills with the ability to handle enquiries professionally via telephone and email
• Excellent organisational skills and the ability to manage multiple tasks accurately and efficiently
• Experience processing administrative tasks with a high level of attention to detail
• Strong communication and relationship-building skills
• Ability to work effectively across departments such as warehouse, logistics, and operational teams
• Good IT skills, including Microsoft Office applications
• Proactive approach to problem-solving and resolving customer queries in a timely manner
• Ability to manage office facilities and supplies, ensuring day-to-day business requirements are met
• Self-motivated and adaptable, with the ability to work independently while supporting wider business and regional operational needs

Desirable

• Experience processing orders
• Experience using ERP or order management systems

About our Benefits

• Salary up to £30,000 (depending on experience)
• You’ll have 25 days’ holiday plus bank holidays.
• Support is there when you need it through our employee assistance and wellbeing programmes. This includes a 24/7 online GP, access to counselling, mental health support, and get fit programmes.
• Financial advice and support are available, including expert guidance from our pension provider and help with savings and loan options.
• Discounts are available with a range of retailers, gyms, and wienerberger products.
• Life assurance is provided at twice your annual salary.
• You can join our Share Incentive Plan and our Employee Profit Participation Programme, so you share in our success

About us

wienerberger UK & Ireland is building for what’s next - delivering full building envelope solutions for the built environment. Uniting leading brands and expertise, we empower our partners to create lasting impact, with quality products, technical support, and a shared commitment to progress.

Wienerberger is pronounced “vee-ner-ber-ger"

Join us as a Sales Administrator and help us shape tomorrow - because we’re building for what’s next – and that starts with you.

The closing date for this role is subject to change and may be closed earlier than advertised.