Sales Administrator

Darley Abbey; East Midlands; On-site; GBP 28,000 - 30,000; Full time

Job summary

Darley Abbey is seeking an experienced Sales Administrator to support the sales team and senior management in Derby (DE21) and Nottingham (NG6). The role is varied, requiring strong organisational skills, attention to detail and active diary management, reporting, and daily operations support.

You will monitor customer orders from receipt to delivery, chase suppliers for updates, liaise with Procurement and Warehouse, manage orders at risk of delay, and escalate issues to the right teams to keep

Responsibilities

• Monitor customer orders from receipt through to delivery, ensuring deadlines are met
• Chase suppliers for delivery updates and accurate lead times
• Liaise with Procurement to resolve stock and supply issues
• Coordinate with the Warehouse to ensure orders are despatched on time
• Identify and manage orders at risk of delay, taking corrective action where required
• Escalate supply or delivery issues to the appropriate teams
• Process customer orders accurately and efficiently
• Maintain accurate order records and update systems accordingly

Job description

Sales Administrator £28,000 - £30,000 per annum Derby, DE21 & Nottingham, NG6 Monday to Friday 8:00am - 5:00pm Looking for someone to start asap We are seeking an experienced and proactive Sales Administrator. The role will be a varied role that requires strong organisational skills, excellent attention to detail and the ability to support both the sales team and senior management. The ideal candidate will be confident handling administrative and sales support tasks, managing diaries, preparing reports and ensuring the smooth running of daily operations.

Key Responsibilities

• Monitor customer orders from receipt through to delivery, ensuring deadlines are met
• Chase suppliers for delivery updates and accurate lead times
• Liaise with Procurement to resolve stock and supply issues
• Coordinate with the Warehouse to ensure orders are despatched on time
• Identify and manage orders at risk of delay, taking corrective action where required
• Escalate supply or delivery issues to the appropriate teams
• Process customer orders accurately and efficiently
• Maintain accurate order records and update systems accordingly

Skills and Experience Required

• Keep customers updated on the progress of their orders
• Respond quickly to customer enquiries about orders and deliveries
• Provide accurate and realistic delivery times
• Inform customers of any delays as soon as possible
• Resolve customer queries in a professional and timely manner
• Build strong customer relationships through regular communication
• Deliver a high standard of customer service at all times