Sales Administrator

Orion Electrotech; Dorking; On-site; GBP 23,000 - 32,000; Full time

Job summary

INDENG is seeking a UK Sales Support Administrator in Dorking to support the sales process from quotation through delivery. You will nurture customer interactions and coordinate orders in a fast-paced engineering environment.

The role requires strong organizational skills, excellent communication, and the ability to work autonomously while supporting the wider team. Experience with ERP/SAP and MS Office is valuable.

Qualifications

• Experience in a customer-facing commercial role within a technical or manufacturing environment.
• Knowledge of ERP systems; SAP experience would be advantageous.
• Excellent verbal and written communication skills, with professional telephone manner.
• Strong organizational abilities and a proactive approach to tasks.

Responsibilities

• Generate and process quotations and sales documentation for engineering solutions.
• Keep clients informed with proactive order updates and delivery scheduling.
• Handle customer inquiries by phone and email with timely solutions.
• Collaborate with the admin team on logistics and office duties.
• Provide operational support during peak periods or absences.
• Maintain high standards of organization and workplace safety.
• Contribute to various commercial projects as needed.

Skills

Customer service

Organizational skills

Communication

Autonomous working

Attention to detail

Tools

SAP

Microsoft Office

Job description

Sales Support Administrator

Location: Dorking, Surrey Hours: Full-time (37.5 hours/week with flexibility required)

Are you a detail-oriented professional looking to play a vital role in a thriving engineering enterprise? Our established engineering client in Dorking is seeking a UK Sales Support Administrator to become an integral part of their commercial operations.

About the Role

As the UK Sales Support Administrator, you'll be the backbone of the sales process, ensuring smooth customer interactions and efficient management of orders from quotation through to delivery. You'll work in a fast-paced environment where your organizational abilities and customer service excellence will directly contribute to our continued growth.

Key Responsibilities

• Generate and process accurate quotations and sales documentation for our precision engineering solutions
• Keep clients informed throughout the order fulfillment journey with proactive updates and schedule information
• Handle customer inquiries professionally via telephone and email, providing timely and helpful solutions
• Collaborate with the wider administrative team on logistics coordination and general office duties
• Provide operational support to colleagues during peak periods or absences
• Maintain exceptional standards of organization and workplace safety
• Contribute to various commercial projects as needed

What You'll Bring

• Excellent verbal and written communication skills with a professional telephone manner
• Strong organizational abilities with a talent for prioritising competing demands
• Self-motivation and the ability to work autonomously while maintaining team cohesion
• Computer proficiency with the ability to quickly learn industry-specific software
• Experience in a customer-facing commercial role within a technical or manufacturing environment
• Knowledge of enterprise resource planning systems (experience with SAP would be advantageous)
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint)

Personal Attributes

• Professional demeanor with the ability to communicate effectively at all levels
• Proactive approach to problem-solving
• Resilience and the ability to perform well under pressure
• Adaptable mindset with a willingness to embrace new challenges
• Meticulous attention to detail and commitment to quality

This role offers an excellent opportunity to develop your career within a respected engineering firm that values precision, innovation, and exceptional service.

If you thrive in a dynamic environment where your contributions are valued and your organizational talents will shine, we want to hear from you!

INDENG