Sales Administrator

Platform Housing Group; Coleshill Heath; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Family-friendly policies

Medicash

Health plan

Pension

Learning & Development

Employee rewards

Job summary

Platform Housing Group is seeking a confident Sales Administrator to join our growing team. You will be the first contact for customer enquiries, handling calls with warmth and professionalism while supporting Shared Ownership sales processes.

Role involves processing orders and invoices, updating systems, and collaborating with departments to meet milestones. You will travel to offices and attend the Birmingham office weekly to support contracts and leases.

Qualifications

• Experience in a sales administration role, with a strong focus on working closely with customers
• Strong organisational skills, with the ability to manage priorities and meet deadlines
• Excellent communication skills, with confidence communicating effectively with customers and colleagues
• Excellent attention to detail and a high level of accuracy in all aspects of your work
• Good working knowledge of Microsoft Office packages, including Excel, Word and Outlook
• An engaging and professional telephone manner, with the ability to handle customer enquiries effectively

Responsibilities

• Be the first point of contact for customer enquiries and build positive relationships
• Process purchase orders and invoices and progress documentation for signing
• Update internal systems and liaise with multiple departments to keep processes smooth
• Engage with senior stakeholders and legal teams to support key sales milestones
• Support Shared Ownership sales queries and ensure high standards of customer service
• Attend our Birmingham office weekly and travel to group offices for meetings and training

Skills

Sales admin

Organisation

Communication

Attention to detail

Telephone manner

Tools

Excel

Word

Outlook

Microsoft Office

Job description

We're looking for a confident, friendly and organised Sales Administrator to join our growing team!

In this role, you'll be the first point of contact for customer enquiries, building positive relationships with customers and handling calls and enquiries with confidence, warmth and professionalism.

You’ll support our Shared Ownership sales process by managing incoming queries, progressing legal documentation for signing and sealing, and helping to ensure every customer interaction reflects the high standards we set as a team.

Your day-to-day work will also involve processing purchase orders and invoices, taking reservation payments, updating internal systems, and liaising with various departments to make sure everything runs smoothly behind the scenes. You’ll also be in regular contact with senior stakeholders and our legal teams to help support key milestones in the sales journey.

Why join us?

This is a great opportunity to develop your understanding of our sales strategy, products, and customer journey — all while being part of a team that genuinely takes pride in delivering great outcomes.

Some things we need from you:

• Experience in a sales administration role, with a strong focus on working closely with customers
• Strong organisational skills, with the ability to manage priorities and meet deadlines
• Excellent communication skills, with confidence communicating effectively with customers and colleagues
• Excellent attention to detail and a high level of accuracy in all aspects of your work
• Good working knowledge of Microsoft Office packages, including Excel, Word and Outlook
• An engaging and professional telephone manner, with the ability to handle customer enquiries effectively

This is a home-based role, with a requirement to travel to Group offices and other locations for meetings, training and other business needs as required. You’ll also be required to attend our Birmingham Business Park office on a weekly basis to support the team with contracts and leases.

Some of the great benefits we can offer you:

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more
• Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

Ready to take the next step?

If you're organised, customer-focused and ready to make a real difference to our customers and team, we'd love to hear from you.

For more information, please refer to the attached job description or contact Ryan Harris, Area Sales Manager, at [e-mail].

Interviews will be held via Microsoft Teams from 2 September, with shortlisted applicants contacted to arrange a suitable time.