Sales Administrator

Orion Electrotech; Chippenham; On-site; GBP 35,000 - 40,000; Full time

Job summary

Orion Electrotech seeks an organised Sales Administrator to support customers and ensure orders move smoothly from enquiry to delivery. You will work with Sales, Production and Logistics in a fast-paced manufacturing environment to maintain excellent customer relationships.

The role involves handling inquiries, processing orders, and providing timely updates, with a focus on accuracy and proactive problem resolution.

Qualifications

• Experience in a Sales Administrator, Customer Service, Sales Support, Order Processing, Customer Support, or Account Administration role.
• Strong communication skills with a professional and friendly approach.
• Excellent organisational skills and attention to detail.

Responsibilities

• Acting as the first point of contact for customer enquiries via phone and email.
• Processing customer orders accurately and efficiently from receipt through to delivery.
• Providing customers with order updates, lead times, and delivery information.
• Managing order queries, returns, and account-related enquiries.
• Maintaining accurate customer and order information within the ERP system.
• Liaising with Production, Logistics, and Sales teams to ensure orders progress smoothly.
• Resolving customer issues in a professional and timely manner.
• Building strong relationships with customers and understanding their requirements.
• Escalating technical or warranty-related queries to specialist teams when required.
• Supporting continuous improvements within customer service and order processing activities.

Skills

ERP systems

Customer service

Order processing

Communication skills

Attention to detail

Education

A level/Higher or equivalent

Tools

CRM software

ERP software

Job description

Are you an organised and customer-focused Sales Administrator looking for a role where you can make a real impact?

We're seeking a proactive and detail-oriented individual to become a key part of our operations team, providing outstanding support to customers and ensuring orders are processed efficiently from enquiry through to delivery.

Working closely with Sales, Production, and Logistics, you'll play a vital role in maintaining excellent customer relationships, coordinating orders, resolving queries, and helping deliver a first-class customer experience.

This is an excellent opportunity for someone who enjoys working in a fast-paced manufacturing environment and takes pride in delivering exceptional customer service.

The Role

As a Sales Administrator, you will be responsible for:

• Acting as the first point of contact for customer enquiries via phone and email
• Processing customer orders accurately and efficiently from receipt through to delivery
• Providing customers with order updates, lead times, and delivery information
• Managing order queries, returns, and account-related enquiries
• Maintaining accurate customer and order information within the ERP system
• Liaising with Production, Logistics, and Sales teams to ensure orders progress smoothly
• Resolving customer issues in a professional and timely manner
• Building strong relationships with customers and understanding their requirements
• Escalating technical or warranty-related queries to specialist teams when required
• Supporting continuous improvements within customer service and order processing activities

What We're Looking For

• Previous experience in a Sales Administrator, Customer Service, Sales Support, Order Processing, Customer Support, or Account Administration role
• Strong communication skills with a professional and friendly approach
• Excellent organisational skills and attention to detail
• Experience managing multiple tasks and priorities effectively
• Confident using ERP, MRP, CRM, or order management systems
• A proactive and solutions-focused mindset
• Ability to work collaboratively with internal departments
• Experience within manufacturing, engineering, automotive, or technical product environments would be advantageous

What's in it for You?

• Opportunity to join a successful and growing manufacturing business
• Supportive and collaborative team environment
• Varied role with exposure across sales, operations, production, and logistics
• Stability of a permanent position within an innovative engineering-led organisation

INDENG

Industry Sector: Engineering, Utilities
Job Type: Permanent - Full Time
Salary in GBP (£): 35000 - 40000, Annual Salary
Job Location: Chippenham, Wiltshire, South West, UK
Years of Relevant Experience: 2+ years
Career Level: Experienced (Non-Manager)
Education Level: 'A' level/Higher or equivalent