Sales Administrator

Lioncroft Wholesale Limited; Birmingham; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Lioncroft Wholesale Limited is seeking a proactive Sales Administrator to support the sales team across order capture, entry and management, customer service and telesales activities. You will collate orders, process ecommerce and ensure accurate records while coordinating with delivery and stock teams to meet customer requirements.

The role requires strong communication, attention to detail and the ability to work accurately and independently in a fast-paced environment.

Qualifications

• Previous customer facing experience and the ability to handle customer queries.
• Strong attention to detail is essential.
• Ability to work accurately and independently.
• Excellent verbal, written and interpersonal skills.

Responsibilities

• Collate orders received by the wider team, sense check and enter into Orderwise.
• Ratify ecommerce orders and process them.
• Work with the wider team to manage stock issues to ensure order fulfilment.
• Collaborate with the delivery team to hit customer delivery requirements.
• Manage inbound customer sales queries via phone and email.
• Handle customer credits and returns.
• Manage customer complaints and aged debt.
• Adhoc outbound telesales activity and some proactive customer prospecting.

Skills

Customer facing

Attention to detail

Independent work

Verbal & written communication

Tools

Orderwise

Job description

The Company

Lioncroft Wholesale Limited's business was formed in 2020 after being bought out from the wider East End Foods' business. This wholesale business is a £150m turnover company, stretched across two sites with ambitions to grow rapidly in the next few years. It operates through having a diverse customer base across thousands of customers and a strong supplier base.

Purpose of the Role

The sales administrator supports the sales team by handling inbound and outbound customer communication, processing orders, maintaining accurate records and ensuring a smooth day-to day sales operation's.

Order Capture, Entry and management

• Collating orders received by the wider team across the business, sense checking and entering into Orderwise


• Ratifying e-commerce orders and processing


• Working with the wider team to manage stock issues to ensure order fulfilment


• Working with the delivery team to hit customer delivery requirements

Customer Service

• Managing inbound customer sales queries via phone and email


• The management of customer credits and returns


• Handling customer complaints


• Credit management and aged debt

Telesales

• Adhoc outbound call activity based on specific campaigns/requirements


• Some proactive customer prospecting

Requirements

• Previous customer facing experience with the ability to handle customer queries


• Strong attention to detail


• Ability to work accurately and independently


• Excellent verbal, written and interpersonal skills.

Period of Work

• 37.5 hours a week


• Monday to Friday


• Full Time Permanent Role subject successful completion of a 6 month probationary period.