Sales Administration Specialist

Castle Employment Agency Ltd; Malton; On-site; GBP 32,000 - 39,000; Full time

Job summary

Castle Employment Agency Ltd in Malton is seeking an experienced Sales Administrator to support the sales team, manage orders from quotation to delivery, and keep CRM records up to date. This full-time, office-based position offers a structured day with 8:00am – 5:00pm hours and the chance to own the sales administration process within a busy product-based environment.

The role requires at least three years in sales administration or similar customer-facing support, experience processing orders,

Qualifications

• Minimum three years’ experience in Sales Administration or similar customer-facing admin role.
• Experience processing sales orders in manufacturing, engineering or product-based business.
• Experience dealing directly with customers, trade customers or dealers.
• Strong organisational skills with meticulous attention to detail.
• Confidence managing multiple orders and priorities simultaneously.
• Good IT skills with CRM/ERP or order-processing systems.
• Strong written and verbal communication abilities.
• Proactive approach and ability to chase information internally and externally.
• Ability to work independently while contributing to a team.
• Experience in manufacturing and engineering is beneficial.

Responsibilities

• Provide day-to-day administrative support to the Sales Managers and wider sales team.
• Prepare and issue accurate customer quotations.
• Process customer and dealer orders from initial receipt through to completion.
• Manage and maintain CRM information for the sales team.
• Liaise directly with customers and dealers, providing order updates and queries.
• Keep customers informed of delivery dates and changes affecting orders.
• Work with Production, Purchasing, Logistics and Accounts to progress orders.
• Maintain accurate customer information and sales orders on internal systems.
• Monitor outstanding orders and flag potential issues or delays.
• Support Sales Managers with customer follow-ups when they are away from the office.
• Handle telephone and email enquiries professionally.
• Maintain documentation and records.
• Identify opportunities to improve sales administration processes.

Job description

Castle Employment Agency Ltd in Malton is seeking an experienced Sales Administrator to support the sales team, manage orders from quotation to delivery, and keep CRM records up to date. This full-time, office-based position offers a structured day with 8:00am – 5:00pm hours and the chance to own the sales administration process within a busy product-based environment.

The role requires at least three years in sales administration or similar customer-facing support, experience processing orders,