Sales Administration Assistant

DRAYTON; Reading; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Free parking

Healthcare after 2 years

Casual dress

Kitchen & offices

Branded clothing and samples

Extended Christmas break

Job summary

DRAYTON is seeking a Sales Coordinator to support the sales team, manage web orders for event merchandise, and build strong client and supplier relationships. This office-based role focuses on accurate dispatch, timely deliveries, and excellent customer service across the UK and overseas.

The ideal candidate is an organised, fast-learning team player with strong communication skills who can adapt to new systems and processes.

Qualifications

• Customer-oriented mindset and strong communication skills.
• Well-organised and able to manage multiple tasks.
• Excellent teamwork and collaborative approach.
• Positive personality with proactive problem-solving.
• Adaptable and quick to learn new systems and processes.
• Creative thinker with ideas to improve workflows.

Responsibilities

• Manage web orders for event merchandise and dispatch via couriers to UK and overseas locations.
• Support the sales team by liaising with clients and suppliers to ensure smooth order processing.
• Learn and maintain software systems to update order details, deliveries, invoices and stock.
• Oversee the checking in of goods delivered to our premises.
• Coordinate time-sensitive deliveries of exhibition materials to multiple locations.
• Handle client gift deliveries worldwide with timely, accurate dispatch.
• Provide excellent customer service in person or on the phone.

Skills

Customer service

Organisation

Communication

Team player

Adaptability

Fast learner

Job description

About us

DRAYTON is a long-established promotional merchandise company (40 years) based in Reading. We provide creative merchandise ideas and solutions to clients across a huge variety of sectors. Anything from a cupcake to a Christmas bauble, or a parasol to a full exhibition stand. With a large range of in-house branding machinery and a 3,500 sq ft showroom, we also look after logistics and build webstores to support clients' events and exhibitions, shipping materials worldwide.

The role

We're seeking an intelligent, fast-learning Sales Coordinator who can handle a variety of administrative tasks, support our sales team, and build strong relationships with clients and suppliers.

Key responsibilities

• Manage web orders for event merchandise, including updating our webstore, picking and packing goods, and dispatching via couriers to UK and overseas locations
• Support the sales team by liaising with clients and suppliers to ensure smooth order processing and delivery
• Learn and maintain our software systems to update order details, deliveries, invoices, and incoming stock
• Oversee the checking in of goods delivered to our premises
• Coordinate time-sensitive deliveries of event materials (including exhibition stands, displays, and merchandise) to multiple locations
• Handle client gift deliveries worldwide, ensuring timely and accurate dispatch
• Provide excellent customer service, maintaining a professional and pleasant manner in all client and supplier interactions, whether on the phone or face to face

Who we're looking for

• A caring, enthusiastic individual who takes pride in their work and excels at customer satisfaction, exceeding client expectations
• A well-organised individual who is passionate about not only doing their best, but doing whatever it takes to get the job done
• An excellent team player who values supporting colleagues as much as achieving personal success
• Someone with a bubbly, positive personality and strong communication skills
• An adaptable, quick learner, capable of mastering new systems and processes
• A creative thinker, eager to contribute ideas and improve workflows

This role has a clear progression path to a Sales Account Manager position after approximately one year of successful performance. As a Sales Account Manager, you'll take on increased responsibility for client relationships, strategic sales planning, and account growth.

What you'll get

• Free on-site parking
• Private healthcare after 2 years' service
• Casual dress
• Well-equipped kitchen and well-maintained offices
• Option for free branded clothing and samples
• Normally an extended Christmas break

Please note this role is fully office-based, with no hybrid working