Sales Admin Support

Newton Property Management Ltd; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job summary

A property management company in Glasgow is seeking an Executive Assistant to join their Customer Onboarding Team. In this entry-level role, you'll be responsible for processing property sales, responding to solicitor inquiries, and maintaining up-to-date customer records. You should enjoy a fast-paced environment, possess strong organizational skills, and be able to work independently or as part of a team. Previous property management experience is advantageous but not essential.

Qualifications

• Enjoy working in a fast-paced environment.
• Have strong organisational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Process property sales for the Glasgow Head Office.
• Respond to solicitor enquiries regarding sales.
• Keep customer records up to date.

Skills

Strong organisational skills

Ability to work well as part of a team

Ability to use initiative

Enjoys working in a fast-paced environment

Ability to work to targets

Job description

Executive Assistant at Newton Property Management Ltd

Role:

Reporting to the Business and Change Manager, this role forms part of the Customer Onboarding Team and involves processing property sales for the Glasgow Head Office. This role within the Newton Property Management team presents an opportunity to join our vibrant and dynamic business.

Main responsibilities:

• Receiving solicitor requests for factoring information at point of sale.
• Ensuring sales checklists are completed by Property Management Team.
• Emailing factoring information to solicitors.
• Obtaining confirmation of sales and processing same.
• Preparation of welcome letters and packs (if applicable) for new customers.
• Responding to all solicitor enquiries regarding sales, both by email and telephone.
• Responding to all post sale enquiries from solicitors and/or exiting owners regarding the final accounting process/float payments.
• Filing paperwork on completion.
• Support with issuing of quarterly common charge accounts to customers.
• Keeping customer records up to date.
• Any other general support/admin duties as and when required.

KPIs:

• Customer Satisfaction (complaints % and survey/interviews)

Specific skills, capabilities & requirements:

• Enjoys working in a fast-paced environment
• Ability to work well as part of a team as well as independently
• Ability to work to targets
• Strong organisational skills
• Ability to use initiative and prioritise workload
• Previous property management experience (letting or factoring) advantageous but not essential

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative, Customer Service, and Sales

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