Sales Account Manager — Drive Growth & Client Success

Tower Supplies; Merley; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Monthly profit share bonus scheme

Free onsite parking

Free lunch every Friday

Cycle to Work scheme

Employee assistance programme (EAP)

Company social and corporate events

Job summary

Tower Supplies is seeking an experienced Account Manager to join our office-based Sales team in Poole. You will respond to customer inquiries, manage quotes, and coordinate with multiple departments to ensure accurate information and timely delivery.

You will analyze customer accounts, identify growth opportunities, and upsell products while maintaining strong relationships through proactive service and knowledge of product availability and processes.

Qualifications

• B2B or B2C experience required.
• Comfortable communicating via phone and virtual meetings with customers.
• Aptitude to develop commercial acumen and interpret data for opportunities.
• Willingness to develop product and industry knowledge.
• Ability to build strong relationships with customers and colleagues.
• Capable of multitasking under pressure with a positive, can-do attitude.

Responsibilities

• Respond to customer email enquiries within agreed timeframe.
• Manage quotes and coordinate with stock, delivery, pricing and other departments.
• Document all customer interactions in the CRM and keep records up to date.
• Analyse accounts to identify growth opportunities and profitability.
• Identify and upsell whitespace products.
• Maintain positive client relationships through service delivery and proactive communication.
• Understand product availability and liaise with category management, fulfilment and operations teams.
• Track NPS scores and collect feedback for improvements.
• Create memorable service interactions at each customer touchpoint.
• Maintain knowledge of key contacts and changes in customer accounts.

Skills

B2B/B2C experience

Phone/virtual meetings

Commercial acumen

Product knowledge

Industry knowledge

Relationship building

Multitasking under pressure

Job description

Tower Supplies is seeking an experienced Account Manager to join our office-based Sales team in Poole. You will respond to customer inquiries, manage quotes, and coordinate with multiple departments to ensure accurate information and timely delivery.

You will analyze customer accounts, identify growth opportunities, and upsell products while maintaining strong relationships through proactive service and knowledge of product availability and processes.