Safety & Security Officer

Edwardian Hotels London; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

28 days Holiday per annum including BH

Annual complimentary night stays

Staff discount platform access

Company pension enrollment

Job summary

Edwardian Hotels London is seeking a dedicated Safety and Security Officer for the 5 Star May Fair Hotel in London. You will be a visible, reassuring presence, protecting guests and staff, and ensuring security procedures are followed to the highest standard.

You will collaborate with Front of House and Management to maintain a luxurious atmosphere. Ideal candidates bring hotel security experience, a valid SIA licence, and strong communication skills.

Qualifications

• Discretion and professionalism in guest interactions.
• Ability to stay calm and professional in emergencies.
• Clear and confident communication with guests and colleagues.
• Customer service orientation and welcoming demeanour.
• Observation and reporting of security-related details accurately.

Responsibilities

• Maintain constant awareness of hotel activity and safety of guests and staff.
• Conduct regular patrols of guest floors, public areas and back‑of‑house spaces.
• Respond promptly to incidents, emergencies, and guest concerns.
• Monitor CCTV, access control, and alarm systems per hotel procedures.
• Assist with lost property, incident reporting, and security logs.
• Support VIP arrivals, events, and crowd management as needed.
• Enforce hotel policies while delivering exceptional guest service.
• Coordinate with external emergency services when required.

Skills

Discretion

Calm under pressure

Strong communication

Customer service

Attention to detail

Education

SIA Door Supervisor or Security Guarding licence

Job description

Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture.

We are currently recruiting for a Safety and Security Officer to join the 5 Star May Fair Hotel.

As a Safety and Security Officer, you will be a visible, reassuring presence throughout the hotel. You will protect the wellbeing of guests and staff, respond swiftly to incidents, and ensure that all security procedures are followed to the highest standard. You will work closely with Front of House and the Management team to maintain a safe, welcoming atmosphere befitting a luxury establishment.

Overview

• Maintain constant awareness of hotel activity, ensuring the safety and security of all guests, employees, and assets
• Conduct regular patrols of guest floors, public areas, back‑of‑house spaces, and perimeter zones
• Respond promptly and professionally to incidents, emergencies, and guest concerns
• Monitor CCTV, access control systems, and alarm panels in accordance with hotel protocols
• Support the management of lost property, incident reporting, and daily security logs
• Assist with VIP arrivals, high‑profile events, and crowd management when required
• Enforce hotel policies while delivering exceptional guest service
• Liaise with external emergency services when necessary

About You

We’re looking for someone who brings both professionalism and warmth.

You will thrive in a luxury environment where discretion, calmness, and attention to detail are essential.

You Will Ideally Have

• Previous experience in hotel security, corporate security, or a similar guest‑facing role
• A valid SIA Door Supervisor or Security Guarding licence
• Strong communication skills and a confident, approachable manner
• The ability to remain composed under pressure and handle sensitive situations with discretionExcellent observational skills and a proactive mindset
• Flexibility to work shifts, including nights, weekends, and bank holidays

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of the most of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.