Safety & Security Officer

Edwardian Group; Greater London; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

28 days holiday

Complimentary meals

Annual complimentary night stays

Discount platform access

Company pension

Training & development

Job summary

Edwardian Hotels London is seeking a Safety and Security Officer to help protect guests and staff in a luxury 5‑star setting. You will patrol, monitor systems, and respond to incidents to maintain a safe, welcoming environment.

The role requires discretion, strong observation, and a calm, professional manner, including nights/weekends. SIA licensed candidates with hotel security experience are preferred.

Qualifications

• Previous experience in hotel or corporate security.
• SIA licensing required (Door Supervisor).
• Strong communication and discretion are essential.
• Ability to work nights, weekends and bank holidays.
• Proactive, observant and professional in guest-facing roles.

Responsibilities

• Maintain constant awareness of hotel activity and safety of guests and staff.
• Conduct patrols of guest floors, public areas and back‑of‑house spaces.
• Respond to incidents, emergencies and guest concerns promptly and professionally.
• Monitor CCTV, access control systems and alarm panels.
• Support VIP arrivals, events and crowd management when required.
• Enforce hotel policies while delivering exceptional guest service.
• Liaise with external emergency services when necessary.

Skills

SIA licensing

Strong communication

Discretion

Calm under pressure

Observation skills

Education

SIA Door Supervisor licence

Tools

CCTV monitoring

Access control systems

Alarm panels

Job description

Join the UK’s most dynamic collection of hotels and restaurants

At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards, but also propel your own career potential in a company that recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture .

We are currently recruiting for a Safety and Security Officer to join the 5 Star May Fair Hotel.

As a Safety and Security Officer, you will be a visible, reassuring presence throughout the hotel. You will protect the wellbeing of guests and staff, respond swiftly to incidents, and ensure that all security procedures are followed to the highest standard. You will work closely with Front of House and the Management team to maintain a safe, welcoming atmosphere befitting a luxury establishment.

Overview:

• Maintain constant awareness of hotel activity, ensuring the safety and security of all guests, employees, and assets
• Conduct regular patrols of guest floors, public areas, back‑of‑house spaces, and perimeter zones
• Respond promptly and professionally to incidents, emergencies, and guest concerns
• Monitor CCTV, access control systems, and alarm panels in accordance with hotel protocols
• Support the management of lost property, incident reporting, and daily security logs
• Assist with VIP arrivals, high‑profile events, and crowd management when required
• Enforce hotel policies while delivering exceptional guest service
• Liaise with external emergency services when necessary

About You:

We’re looking for someone who brings both professionalism and warmth. You will thrive in a luxury environment where discretion, calmness, and attention to detail are essential.

You will ideally have:

• Previous experience in hotel security, corporate security, or a similar guest‑facing role
• A valid SIA Door Supervisor or Security Guarding licence
• Strong communication skills and a confident, approachable manner
• The ability to remain composed under pressure and handle sensitive situations with discretion
• Excellent observational skills and a proactive mindset
• Flexibility to work shifts, including nights, weekends, and bank holidays

Company Benefits:

• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• R ecommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.