Safety Compliance Customer Care Specialist

Alcumus; Cardiff; On-site; GBP 21,429 - 26,191; Full time

Benefits offered by this job

Enhanced Parental Leave

Generous annual leave

Healthcare Plan

Annual Giving Day

Cycle-to-work Scheme

Pension scheme with employer contributions

Life Assurance – 3X base salary

Rewards Program

LinkedIn Learning License

Job summary

A compliance support company in Cardiff is looking for a Customer Care Advisor to assist customers through their accreditation process. You'll be responsible for answering enquiries via live chat, phone, and email, ensuring customer satisfaction. The ideal candidate will have strong customer service skills and an attention to detail, with experience desirable but not mandatory. The role offers competitive compensation of £23,810 per year and a range of benefits including enhanced parental leave and healthcare plan.

Qualifications

• Proven track record in delivering excellent customer service.
• Confident in handling customer enquiries via telephone, webchat and email.
• Experience within a call centre environment is advantageous, but not mandatory.

Responsibilities

• Answer customer enquiries on live chat, telephone, or email.
• Encourage feedback and suggestions to enhance customer experience.
• Inform customers of membership benefits and value.

Skills

Customer service experience

Attention to detail

Ability to handle enquiries through various channels

Team player

Job description

A compliance support company in Cardiff is looking for a Customer Care Advisor to assist customers through their accreditation process. You'll be responsible for answering enquiries via live chat, phone, and email, ensuring customer satisfaction. The ideal candidate will have strong customer service skills and an attention to detail, with experience desirable but not mandatory. The role offers competitive compensation of £23,810 per year and a range of benefits including enhanced parental leave and healthcare plan.