Customer Care Advisor

Alcumus; Cardiff; On-site; GBP 21,429 - 26,191; Full time

Benefits offered by this job

Enhanced Parental Leave

Generous annual leave

Healthcare Plan

Annual Giving Day

Cycle-to-work Scheme

Pension scheme with employer contributions

Life Assurance – 3X base salary

Rewards Program

LinkedIn Learning License

Job summary

A compliance support company in Cardiff is looking for a Customer Care Advisor to assist customers through their accreditation process. You'll be responsible for answering enquiries via live chat, phone, and email, ensuring customer satisfaction. The ideal candidate will have strong customer service skills and an attention to detail, with experience desirable but not mandatory. The role offers competitive compensation of £23,810 per year and a range of benefits including enhanced parental leave and healthcare plan.

Qualifications

• Proven track record in delivering excellent customer service.
• Confident in handling customer enquiries via telephone, webchat and email.
• Experience within a call centre environment is advantageous, but not mandatory.

Responsibilities

• Answer customer enquiries on live chat, telephone, or email.
• Encourage feedback and suggestions to enhance customer experience.
• Inform customers of membership benefits and value.

Skills

Customer service experience

Attention to detail

Ability to handle enquiries through various channels

Team player

Job description

Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour. This role sits within our customer care team and is vital to the daily operations of Alcumus SafeContractor. You will be supporting our customers through their accreditation process with Alcumus, delivering the highest standard of service at all touch points of their journey, and collaborating closely with our wider business areas to continually improve the working environment.

Department: Customer Experience

Location: Cardiff, UK

Compensation: £23,810 / year

What that means day to day

• Answering customer enquiries on live chat, via telephone or email within our committed time scale while ensuring customer satisfaction.
• Working autonomously and encouraging feedback and suggestions to enhance the customer experience.
• Informing customers of ways they can gain value from their membership with us and updating them on additional membership benefits.
• Sharing knowledge within the team and contributing in team meetings.

What you’ll need to be successful

Customer service experience and attention to detail are the most important skills for this role. While previous experience working within a call centre environment would be advantageous, it is not a mandatory requirement. You will need to be confident in handling customer enquiries via telephone, webchat and email, and will have a proven track record in delivering excellent customer service and demonstrating the ability to drive value for both the customer and the organisation. Our Customer Care Advisors work as part of a close‑knit team, so it is important to be a team player, working well within a team setting and able to work toward a common objective with your peers.

What you’ll get in return

• Enhanced Parental Leave
• Generous annual leave
• Healthcare Plan
• Annual Giving Day – an extra day to give back to yourself or your community
• Cycle‑to‑work Scheme
• Pension scheme with employer contributions
• Life Assurance – 3X base salary
• Rewards Program – access to discounts and cashback
• LinkedIn Learning License for upskilling & development

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
  • An initial discovery call with the recruiter
  • A first‑stage interview via Microsoft Teams
  • Additional interview (likely face‑to‑face) with the stakeholders you’ll be working with closely in the role

Alcumus is proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.