Safety & Alarm Centre Controller/Responder - DEE06686

Dundee City Council; Dundee; On-site; GBP 21,000 - 28,000; Full time

Job summary

Dundee City Council is inviting applications for a full-time role based at West District Housing Office. The post involves asset patrols, alarm response, CCTV monitoring and customer service for multi-storey car parks.

Strong communication, teamwork and initiative are essential, with training and weekend/evening shift flexibility. Applicants should have 2 National 4s including English (or NC/HNC or equivalent) and a good working knowledge of Microsoft Office.

Qualifications

• Two National 4s including English or NC/HNC or equivalent.
• Experience in customer service and ability to communicate clearly.

Responsibilities

• Deliver planned asset patrols and respond to alarm activations.
• Monitor CCTV and provide customer service support to multi-storey car parks.
• Assist in providing a 24-hour service and handle 24/7 calls and emergencies.

Skills

Customer service

CCTV knowledge

Alarm systems

Microsoft Office

Communication

Teamwork

Initiative

Education

2 National 4s including English

NC/HNC or equivalent

Tools

Microsoft Office

Job description

Job Description

Based at West District Housing Office, you will work full time, 37 hours per week. If you have any queries regarding this vacancy, please contact Douglas Fraser on 01382 307320 or email [e-mail]

Requirements

You must have 2 National 4s, including English or NC/HNC or equivalent.

Responsibilities

You will contribute to the safety and well-being of Dundee's communities by delivering planned asset patrols, responding to alarm activations, monitoring CCTV, and providing customer service support to multi storey car parks. This role combines proactive community engagement with reactive response duties, including mobile patrols, alarm activations, and civil emergency support. You will assist in providing a 24 hour service, you will monitor, manage and respond appropriately to required duties of the Safety & Alarm Response Centre, including CCTV monitoring, intruder lift and single point fire alarms, 24/7 door access requests and calls from multi-storey tenants, 24/7 helpline from car park users on routine and emergency situations, civil emergencies incident reports and out of hours emergency housing repairs calls.

The Individual

You will have Customer Service experience with knowledge of CCTV and alarm systems along with working knowledge of Microsoft Office. You will have good written/oral communication skills, computer skills/keyboard skills, the ability to work as team member and the ability to work alone and to use own initiative is essential. You will be able to understand and meet the needs of people requiring assistance and deal with challenging customers. You will have the ability to work shifts including evenings, weekends and nights with flexibility to adjust shift times to undertake necessary training. A satisfactory Level 1 Disclosure Scotland check is required. A full driving licence is required.