24/7 Safety & Alarm Centre Dispatcher & CCTV Operator

Dundee City Council; Dundee; On-site; GBP 21,000 - 28,000; Full time

Job summary

Dundee City Council is inviting applications for a full-time role based at West District Housing Office. The post involves asset patrols, alarm response, CCTV monitoring and customer service for multi-storey car parks.

Strong communication, teamwork and initiative are essential, with training and weekend/evening shift flexibility. Applicants should have 2 National 4s including English (or NC/HNC or equivalent) and a good working knowledge of Microsoft Office.

Qualifications

• Two National 4s including English or NC/HNC or equivalent.
• Experience in customer service and ability to communicate clearly.

Responsibilities

• Deliver planned asset patrols and respond to alarm activations.
• Monitor CCTV and provide customer service support to multi-storey car parks.
• Assist in providing a 24-hour service and handle 24/7 calls and emergencies.

Skills

Customer service

CCTV knowledge

Alarm systems

Microsoft Office

Communication

Teamwork

Initiative

Education

2 National 4s including English

NC/HNC or equivalent

Tools

Microsoft Office

Job description

Dundee City Council is inviting applications for a full-time role based at West District Housing Office. The post involves asset patrols, alarm response, CCTV monitoring and customer service for multi-storey car parks.

Strong communication, teamwork and initiative are essential, with training and weekend/evening shift flexibility. Applicants should have 2 National 4s including English (or NC/HNC or equivalent) and a good working knowledge of Microsoft Office.