Safe Haven Crisis Support Worker - 18.5 hours per week

Bucks Mind; High Wycombe; On-site; GBP 25,000; Part time

Job summary

A mental health charity in High Wycombe is looking for a Safe Haven Crisis Support Worker to provide emotional support to individuals experiencing a mental health crisis. This part-time position, totaling 18.5 hours per week, requires experience in mental health support. You will be responsible for welcoming new referrals, conducting assessments, and ensuring safety for service users. The role offers full training, development opportunities, and a supportive environment.

Benefits

Full training and development opportunities

Supportive working environment

Equal opportunities employer

Qualifications

• Experience of providing support to adults with mental health difficulties or emotional distress.
• Positive attitude towards people with mental health problems.
• Experience and/or training in de-escalating challenging behaviour.
• Excellent communication and relationship-building skills.
• Effective team worker, able to take initiative.

Responsibilities

• Provide emotional support to individuals referred to the Safe Haven.
• Carry out initial assessments and maintain accurate case records.
• Work collaboratively with statutory mental health services.
• Provide advice and support for onward links, including referrals.
• Ensure the wellbeing and safety of service users.

Skills

Experience of providing support to adults with mental health difficulties

Excellent communication skills

Ability to work independently

Training in de-escalating challenging behaviour

Job description

Safe Haven Crisis Support Worker - 18.5 hours per week

Application Deadline: 16 January 2026

Department: Safe Haven

Employment Type: Permanent - Part Time

Location: Bucks - High Wycombe

Compensation: £25,000 / year

Description

🌟 Join Our Mission at Buckinghamshire Mind!

Are you an organised and personable individual with a passion for supporting a meaningful cause?

Buckinghamshire Mind is looking for a Safe Haven Crisis Support Worker to join the team at Safe Haven: our out‑of‑hours support service for those experiencing a mental health crisis.

The Safe Haven Crisis Support Worker is responsible for supporting individuals experiencing an emotional or mental health crisis, offering support in a calm, safe and empathic environment.

Contract Type: Permanent role

Location: High Wycombe

Salary: £25,000 FTE plus enhanced hours payment of 30% on top of normal hourly rate for hours worked between 11 pm‑12 am.

Hours: 18.5 hrs – Sunday, Monday, Tuesday 6 pm‑12 am, plus 2 hrs admin time preferably on a Tuesday morning.

About Us

Buckinghamshire Mind is an independent charity providing trusted mental health services to our communities. We are affiliated with national Mind and are part of a network of over 100 Local Minds. We promote wellbeing and recovery; we prevent mental ill health; we offer talking therapies and we provide support in times of crisis.

Key Responsibilities

• Provide emotional support to individuals referred to the Safe Haven.
• Welcome new referrals to Safe Haven; carry out initial assessments and maintain accurate case records within the required data collection and reporting system.
• Work collaboratively with statutory mental health services—including out of hours crisis teams—to provide support and interventions where appropriate.
• Provide individual based advice, guidance and emotional support to facilitate onward links, including referrals within our Safe Haven+ service for housing needs, benefits support and substance misuse.
• Ensure the wellbeing and safety of service users, reporting any concerns to your line manager.

Qualifications & Experience

• Experience of providing support to adults with mental health difficulties or emotional distress, and maintaining appropriate boundaries.
• A positive attitude towards people with mental health problems and belief in their ability to develop and change.
• Experience and/or training in de‑escalating challenging behaviour.
• Excellent communication and relationship‑building skills.
• Effective team worker, able to take initiative and work independently.

Why Join Us?

• Inclusive Employer: We are an Equal Opportunities employer, welcoming applicants from all sections of the community, including those with lived experience of mental health challenges.
• Training and Development: We offer full training and development opportunities to help you grow in your role and further develop your skills.
• Supportive Environment: You will be part of a dedicated team, with the opportunity to make a tangible difference in your community.

For details of our culture and benefits, see Buckinghamshire Mind Careers.

If you are interested in the role, please send your CV and complete the mandatory questionnaire in our application page.

If you need to apply in a different format or need assistance, please contact us at [e-mail].

Closing date for applications: Friday 16th January 2026

We reserve the right to close applications early due to high volumes; we advise you to apply as soon as possible.

Interviewing Process

We will contact you to make an appointment week commencing 26th January 2026.

Buckinghamshire Mind is an Equal Opportunities and inclusive employer. We welcome applications from all sections of the community, including those with lived experience of mental health challenges. If you meet all the essential criteria we welcome your application as training and development can be provided to give you further skills. Any offer made relating to this post will be subject to satisfactory references and a satisfactory Enhanced DBS check depending on the role.

*Please note we do not provide VISA sponsorship and unfortunately we cannot employ you if you do not have the right to work in the UK.

Travel expenses will only be paid for journeys that fall outside of the regular commute to and from the work location(s). If the role is home‑based, all travel will be paid for on expenses.