SaaS Technical Support Specialist | Hybrid + Discretionary Bonus

Wise; Metropolitan Borough of Solihull; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working (hybrid and hours)

Gym membership contribution

Private medical insurance

Discretionary bonus

Job summary

Wise, based in Solihull, seeks a Technical Support Specialist to deliver high-quality support and manage day-to-day Helpdesk operations. You will collaborate with Product and Engineering to resolve issues and ensure smooth client configurations and onboarding.

You should grasp complex software quickly, apply strong analytical and communication skills, and work proactively in a hybrid, supportive team that values practical problem-solving and continual improvement.

Qualifications

• Experience quickly grasping complex software systems.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication for varied audiences.
• Good multitasking and time management skills.
• Proactive, self-motivated, and able to work independently.

Responsibilities

• Deliver high-quality technical support and manage day-to-day helpdesk operations.
• Assist with client onboarding and configurations.
• Collaborate with product and engineering to resolve issues and document processes.
• Contribute to improvements that enhance reliability and user experience.

Skills

Technical support

SaaS

Analytical skills

Problem-solving

Communication skills

Time management

Independent working

Education

Relevant STEM/IT degree or equivalent

Job description

Wise, based in Solihull, seeks a Technical Support Specialist to deliver high-quality support and manage day-to-day Helpdesk operations. You will collaborate with Product and Engineering to resolve issues and ensure smooth client configurations and onboarding.

You should grasp complex software quickly, apply strong analytical and communication skills, and work proactively in a hybrid, supportive team that values practical problem-solving and continual improvement.