SaaS Systems & Support Engineer (Global)

Sensor Tower; Greater London; Hybrid; GBP 42,000 - 63,000; Full time

Job summary

Sensor Tower is seeking a Business Technology Support Engineer to manage the day-to-day information technology tools and facilities for our global staff. You are a service oriented, self starting, problem solver that thrives working in a modern SaaS company.

You will focus on IT governance, security controls, vendor reviews, asset inventory, SaaS licensing, and user training while collaborating with technical leaders to ensure smooth operations across the organization.

Qualifications

• Experience with Mac & Windows operating systems.
• Proficiency in scripting languages.
• Organizational skills with attention to detail.
• Experience with GSuite, cloud automation, MDM and other SaaS tools.
• Proficiency with installation/configuration of software and hardware (including network equipment and printers).
• Excellent communication skills with the business technology team and other departments.

Responsibilities

• Develop and interpret organizational goals, policies, and procedures related to Corporate IT, info security and SOC II compliance.
• Review new vendors and work on process improvements.
• Purchase and coordinate delivery of IT equipment & maintain asset inventory.
• Maintain SaaS applications and licensing.
• Collaborate and communicate with technical leaders to ensure systems operate within security controls.
• Review project plans to plan and coordinate project activity.
• Train users on IT systems and provide technical support when issues arise.
• Assist with employee provisioning and deprovision.

Skills

Mac & Windows

Scripting languages

Organizational skills

GSuite

Cloud automation

MDM

SaaS tools

Software installation

Hardware installation

Network equipment

Printers

Communication skills

Job description

Sensor Tower is seeking a Business Technology Support Engineer to manage the day-to-day information technology tools and facilities for our global staff. You are a service oriented, self starting, problem solver that thrives working in a modern SaaS company.

You will focus on IT governance, security controls, vendor reviews, asset inventory, SaaS licensing, and user training while collaborating with technical leaders to ensure smooth operations across the organization.