Global IT Systems Support Engineer

smart.co

Greater London

On-site

GBP 35,000 - 60,000

Full time

14 days+

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Benefits offered by this job

25 days holiday

Training budget

Private healthcare

Sick leave

Maternity/paternity pay

Life insurance

Sabbatical

Wellbeing program

Arena Flowers discount

Job summary

Smart is seeking an IT Systems Support Engineer to assist end users and hardware across regions, ensuring reliable access to systems and services. You will help maintain CMDB artefacts and alignment with Smart’s policies.

The role emphasizes collaboration within IT and Cyber teams, incident management, troubleshooting, and ensuring devices stay compliant with CIS benchmarks and ISO27001. You will work with Windows, MacOS, iOS and Android, and support productivity tools like Google Workspace and

Qualifications

Experience administering productivity and collaboration platforms (Google Workspace, Microsoft 365).
Experience managing users, credentials and access in IAM platforms.
Practical knowledge of Mobile Device Management (InTune).
Proficient with Windows, macOS, iOS and Android operating systems.
Experience troubleshooting issues for users and devices in EDR, web proxy, and traffic tooling.
Knowledge of TCP/IP networking and VLANs in WAN/LAN environments.
Strong communication to convey messages to different audiences.
Ability to data-driven decisions with pragmatism and pace.
Ability to identify issues, implement workarounds and solve IT problems.
Initiative and self-direction, with teamwork mindset.

Responsibilities

Collaborate with IT, Cyber and other departments to support and maintain systems, services and processes.
Ensure compliance with Smart policies and frameworks and keep CMDB artefacts up to date.
Communicate incidents and problems effectively across the tech stack.
Maintain documentation and registers to a high standard.
Foster openness, teamwork and knowledge sharing within IT and across departments.
Participate in incident management activities and culture of continuous improvement.
Ensure devices stay compliant with policies, CIS Benchmarks, ISO27001.
Manage user and device lifecycle per Smart policies.
Promote and practice proactive problem solving and ownership.
Support end-user devices and access controls across Windows, MacOS, iOS and Android.