SaaS Software Trainer: Onboarding & Customer Success

Tagtronics; Darwen; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary up to £35,000 DOE

Pension

25 days’ holiday, plus bank holidays

Job summary

TagCare in Darwen, Lancashire, is seeking a Software Trainer to join a small, dedicated team on a full-time, office-based basis (Mon-Fri 9am–5pm). You will lead customer onboarding and deliver tailored training for our homecare software, helping clients get the most from the system.

You will develop training content, support ongoing customer success, and collaborate with colleagues to drive improvements and ensure successful outcomes for diverse clients.

Qualifications

• Experience in software training and SaaS.
• Strong verbal and written communications.
• Organisational skills and the ability to work in a team.
• Experience in SaaS is preferred.

Responsibilities

• Lead onboarding for all new clients and guide them through implementation.
• Deliver training for existing customers and develop training content.
• Review customer journeys and identify areas for improvement.
• Use a consultative, solution-focused approach to help clients.
• Coordinate with team members and third-party providers to stay on track.

Skills

Software training

Communications

Account management

Customer success

Job description

TagCare in Darwen, Lancashire, is seeking a Software Trainer to join a small, dedicated team on a full-time, office-based basis (Mon-Fri 9am–5pm). You will lead customer onboarding and deliver tailored training for our homecare software, helping clients get the most from the system.

You will develop training content, support ongoing customer success, and collaborate with colleagues to drive improvements and ensure successful outcomes for diverse clients.