SaaS Onboarding & Customer Success Associate

IRIS Software Group; Manchester; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

IRIS Software Group in Manchester is seeking a Customer Enablement Associate to help customers understand and maximise the value of IRIS products.

You will lead onboarding calls, build relationships via phone and email, and collaborate with Sales, Marketing, Retentions, and Customer Success to ensure a great experience.

This role offers training and development for early-career professionals and a permanent, full-time on-site position.

Qualifications

• Excellent communication skills, both written and verbal.
• A genuine passion for delivering outstanding customer service.
• Strong ability to build relationships with customers.
• Confidence speaking with customers over the phone and via email.
• Good organisation and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Onboarding customers and helping them start with IRIS products.
• Lead introductory customer calls and demonstrate key features and benefits.
• Build strong relationships through regular phone and email contact.
• Collaborate with Sales, Marketing, Retentions and Customer Success to ensure great experience.
• Capture customer feedback and share insights to improve processes.
• Identify customers needing extra support and connect with the right teams.

Skills

Communication

Customer service

Relationship building

Phone & email

Organized

Team collaboration

Job description

IRIS Software Group in Manchester is seeking a Customer Enablement Associate to help customers understand and maximise the value of IRIS products.

You will lead onboarding calls, build relationships via phone and email, and collaborate with Sales, Marketing, Retentions, and Customer Success to ensure a great experience.

This role offers training and development for early-career professionals and a permanent, full-time on-site position.