Customer Enablement Executive

IRIS Software Group; Manchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working from Manchester office

Competitive uncapped commission

Career progression opportunities

Job summary

IRIS Software Group is looking for a Customer Migrations Executive to join our growing team. You will migrate existing customers onto our latest software solutions, guiding them from start to finish with a strong focus on relationship management and successful adoption.

With 1–4 years of relevant experience, you will thrive in a fast-paced, customer-facing role and work in a hybrid setup from our Manchester office, building trusted relationships and contributing to ongoing success.

Qualifications

• 1–4 years' experience in Sales, Customer Success, Account Management or a customer-facing role.
• Love building relationships and speaking with customers.
• Enjoy solving problems and helping customers achieve the best outcome.
• Commercially minded and able to identify opportunities to add value.
• Organised, proactive and capable of managing multiple priorities.
• Excellent communication skills in a fast-paced environment.

Responsibilities

• Manage your own portfolio of existing customers through their migration journey.
• Speak with customers to understand current processes and business needs.
• Recommend IRIS solutions to support the transition.
• Build trusted relationships and be the main contact throughout migration.
• Identify opportunities for product upgrades and additional solutions.
• Manage your pipeline and progress customers through migration.
• Collaborate with Customer Success, Sales, Professional Services and Product teams to deliver an exceptional experience.
• Keep CRM records up to date and accurately forecast customer activity.

Skills

Relationship building

Customer-facing

Communication

Job description

Looking to build your career in Customer Success, Sales or SaaS? We're looking for a Customer Migrations Executive to join our growing team at IRIS Software Group.

This is a fantastic opportunity for someone with 1–4 years' experience in Sales, Customer Success, Account Management or Customer Service who loves building relationships and helping customers embrace new technology.

You will work with an existing customer base, supporting businesses as they migrate onto our latest software solutions while ensuring a seamless experience from start to finish.

What you'll be doing

• Manage your own portfolio of existing customers, guiding them through their migration journey.
• Speak with customers to understand their current processes and business needs.
• Recommend the most suitable IRIS solutions to support their transition.
• Build trusted relationships and become the customer's main point of contact throughout the migration process.
• Identify opportunities for product upgrades and additional solutions where they add value.
• Manage your own pipeline and keep customers moving through the migration journey.
• Work closely with Customer Success, Sales, Professional Services and Product teams to deliver an exceptional customer experience.
• Keep CRM records up to date and accurately manage forecasts and customer activity.

We'd love to hear from you if you...

• Have 1–4 years' experience in Sales, Customer Success, Account Management or another customer-facing role.
• Love building relationships and speaking with customers.
• Enjoy solving problems and helping customers achieve the best outcome.
• Are commercially minded and confident identifying opportunities to add value.
• Are organised, proactive and comfortable managing multiple priorities.
• Have excellent communication skills and enjoy working in a fast-paced environment.

Benefits

• Join one of the UK's leading software companies.
• Excellent career progression into Customer Success, Account Management or Sales Leadership.
• Competitive salary with uncapped commission.
• Full product training and ongoing coaching.
• Hybrid working from our Manchester office.
• A supportive, collaborative culture where you'll be encouraged to develop and grow.

Ready to make an impact?

If you're passionate about technology, enjoy helping customers and are looking for your next challenge in a growing SaaS business, we'd love to hear from you.