Customer Success Executive

IRIS Software Group; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

IRIS Software Group in the UK is seeking a Customer Success Executive to act as a trusted advisor for mid-market and flagship clients, ensuring they derive maximum value from our market-leading software. You’ll lead onboarding, training, adoption and ongoing value delivery across the customer journey.

You will collaborate with Sales, Operations and Product, engage senior stakeholders, and drive value conversations to foster long-term partnerships.

Qualifications

• Proven experience in customer success, account management or a client-facing role.
• Ability to manage multiple customers and projects simultaneously.
• Strong relationship-building and communication skills.

Responsibilities

• Manage a portfolio of customers and act as primary point of contact.
• Build trusted advisor relationships and guide customers to achieve goals.
• Lead onboarding, training, adoption, retention and renewals.

Skills

Relationship building

Communication

Customer success

Account management

Client-facing

Multitasking

Job description

About IRIS

IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

Hybrid (2-3 days a week)

Competitive + Commission

Manchester or Slough

Are you passionate about building strong relationships and helping customers get the very best out of the solutions they use? Do you thrive on guiding clients through their journey and ensuring they achieve long-term success? If so, we’d love to hear from you!

About the role:

As a Customer Success Executive, you’ll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products. Your mission is to help clients get maximum value from our market-leading software, supporting them at every step of the customer journey.

From onboarding and product training to adoption, retention, and beyond—you’ll be the bridge between our solutions and our customers’ success. You’ll collaborate closely with colleagues in Customer Success, Sales, Operations, and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand.

What you’ll be doing:

• Managing a portfolio of customers and acting as their primary point of contact
• Building trusted advisor relationships and guiding customers to achieve their goals
• Leading the onboarding process and ensuring customers achieve value quickly
• Driving adoption, satisfaction, renewals, and expansion opportunities
• Conducting regular check-ins, business reviews, and on/off-site meetings
• Acting as the “voice of the customer” internally to shape product and service improvements
• Maintaining a deep understanding of our products and advising on best practices
• Creating customer success plans, tracking customer health, and proactively addressing risks
• Partnering with teams across the business to deliver seamless customer experiences

What we’re looking for:

• Strong relationship-building and communication skills
• Proven experience in customer success, account management, or a client-facing role
• Ability to manage multiple customers and projects at once
• A proactive problem-solver with a customer-first mindset
• Comfortable engaging with senior stakeholders and driving value conversations

Why join us?

• Be part of a company that’s transforming the HCM space with innovative solutions
• Work with passionate teams and supportive leadership
• Opportunities to develop your career within a growing Customer Success function
• Competitive salary, benefits, and performance-related incentives

Why You’ll Love Working Here

• Impact: Your work will influence millions globally.
• Growth: Continuous learning and career development opportunities.
• Belonging: A culture that celebrates diversity and empowers every individual.