Strategic Customer Success Executive

IRIS Software Group; England; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Performance-related incentives

Career development opportunities

Job summary

IRIS Software Group is seeking a Customer Success Executive in the United Kingdom. In this role, you'll manage mid-market accounts, acting as a trusted advisor to ensure customers get maximum value from our market-leading software.

Your mission includes onboarding clients, driving satisfaction, and providing strategic guidance. The ideal candidate will possess strong relationship-building skills and relevant experience in customer success or account management.

Enjoy a dynamic workforce and competitive salary package while making a significant impact on customer journeys!

Qualifications

• Proven experience in customer success, account management, or a client-facing role.
• Ability to manage multiple customers and projects simultaneously.
• Comfortable engaging with senior stakeholders.

Responsibilities

• Manage a portfolio of customers and act as their primary point of contact.
• Build trusted advisor relationships and guide customers to achieve their goals.
• Drive adoption, satisfaction, renewals, and expansion opportunities.

Skills

Relationship-building

Communication skills

Customer success

Account management

Project management

Problem-solving

Job description

IRIS Software Group is seeking a Customer Success Executive in the United Kingdom. In this role, you'll manage mid-market accounts, acting as a trusted advisor to ensure customers get maximum value from our market-leading software.

Your mission includes onboarding clients, driving satisfaction, and providing strategic guidance. The ideal candidate will possess strong relationship-building skills and relevant experience in customer success or account management.

Enjoy a dynamic workforce and competitive salary package while making a significant impact on customer journeys!