SaaS Implementation Specialist (Hybrid/Remote)

Deliverect; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Learning budget

Global team environment

Job summary

Deliverect is hiring an Implementation Consultant to guide clients through seamless technical implementations, training, and tailored solutions. You’ll work with SMB to enterprise clients, configuring the platform to their needs while troubleshooting issues and ensuring successful adoption of our solutions.

The role offers a hybrid or remote arrangement depending on location, with opportunities to collaborate with a global team and contribute to ongoing platform improvements.

Qualifications

• 1–3 years of experience in a client-facing technical role (SaaS preferred).
• Fluency in English required; additional languages a plus.
• Proven track record delivering technical solutions and managing projects for SMB to enterprise clients.
• Strong communication and presentation skills; ability to explain complex concepts to diverse stakeholders.
• Excellent troubleshooting and problem-solving skills with a proactive mindset.

Responsibilities

• Lead and manage multiple, complex implementation projects, timelines, and client expectations.
• Deliver comprehensive training sessions and provide hands-on support during and after implementation.
• Act as a trusted technical advisor, configuring the platform to meet client needs.
• Identify, diagnose, and resolve technical issues during implementation and escalate when needed.
• Collaborate with Sales, Success, and Product teams to relay client feedback and improve workflows.

Skills

REST APIs

Webhooks

Token authentication

Communication skills

Troubleshooting

CRM (HubSpot)

Ticketing (Zendesk)

Project management

Tools

Grafana

Sentry

HubSpot

Zendesk

Job description

Deliverect is hiring an Implementation Consultant to guide clients through seamless technical implementations, training, and tailored solutions. You’ll work with SMB to enterprise clients, configuring the platform to their needs while troubleshooting issues and ensuring successful adoption of our solutions.

The role offers a hybrid or remote arrangement depending on location, with opportunities to collaborate with a global team and contribute to ongoing platform improvements.