SaaS Implementation Lead

Samsara; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Flexible remote model

Professional development stipend

Health and parental leave plans

Job summary

Samsara in London is seeking an Implementation Consultant to drive deployment of our Connected Operations platform for key customers. You’ll own the customer journey, define and deliver project plans, and ensure rapid time to value from the investment.

You’ll work cross-functionally with Sales, Support, Sales Engineering and Product, and you may travel to customer sites up to 30% of the time, including overnight stays.

Qualifications

• 2+ years in an implementation consultant, project manager, or onboarding role; Enterprise SaaS and hardware experience preferred.
• Strong project management skills with ability to follow methodologies
• 2+ years experience supporting or working with technical products
• Solutions-oriented with strong problem-solving & project management skills
• Excellent consultative skills with experience in end-to-end system implementations
• Experience managing >20 implementations/projects at a time
• Proven track record of building trust and communicating with executives, Product and Engineering teams
• Fluency in English and German (spoken and written) is a mandatory requirement

Responsibilities

• Be the Samsara advisor, managing the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment
• Lead solution workshops to develop L1 processes for business process
• Guide customers through change management processes including policy, comms and training
• Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers

Skills

Project management

Client relations

Problem solving

Communication

English-German

Job description

Samsara in London is seeking an Implementation Consultant to drive deployment of our Connected Operations platform for key customers. You’ll own the customer journey, define and deliver project plans, and ensure rapid time to value from the investment.

You’ll work cross-functionally with Sales, Support, Sales Engineering and Product, and you may travel to customer sites up to 30% of the time, including overnight stays.