SaaS Implementation Delivery Lead

Benifex Limited; Southampton; Hybrid; GBP 75,000 - 105,000; Full time

Benefits offered by this job

Flexible work setup

25 days holiday

Birthday off

Wellbeing days

Healthcare cash plan

Employee Assistance Plan 24/7

Income protection

Pension scheme

Enhanced parental leave

Benifex card £50 monthly

Job summary

Benifex is seeking an experienced Implementation Services Manager to lead the delivery function, line-manage Team Leaders, and own performance, capacity and quality across the function. You will ensure predictable delivery, maintain standards, and drive continuous improvement.

You will partner with Project Management, Solution Consulting, QA and Architecture to enable smooth handovers and capacity planning, while developing teams and building capability across the organisation.

Qualifications

• Experience delivering SaaS implementations in senior delivery roles.
• Strong knowledge of delivery methodology, milestones, governance and change control.
• Proven ability to lead cross-functional delivery teams and drive execution.
• Experience partnering with Project Managers and Solution Consulting for handovers.

Responsibilities

• Line manage Team Leaders and direct reports with clear expectations.
• Oversee delivery performance and capacity health across the function.
• Ensure workload, WIP, quality, risks and team health are managed.
• Embed delivery standards, documentation, and QA controls across teams.
• Resolve blockers and escalations with cross-team coordination.
• Report delivery performance and improvement metrics to senior stakeholders.

Skills

SaaS implementations

Delivery leadership

Cross-functional leadership

QA practices

Governance and change control

Job description

Benifex is seeking an experienced Implementation Services Manager to lead the delivery function, line-manage Team Leaders, and own performance, capacity and quality across the function. You will ensure predictable delivery, maintain standards, and drive continuous improvement.

You will partner with Project Management, Solution Consulting, QA and Architecture to enable smooth handovers and capacity planning, while developing teams and building capability across the organisation.