Delivery Leader — Enterprise SaaS Implementations

Chapter 2 Greater London

On-site

GBP 100,000 - 160,000

Full time

2 days ago

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Job summary

Chapter 2 seeks a Senior Manager to lead implementation delivery for a global finance automation SaaS leader. You will oversee a team of consultants and project managers, owning projects from kickoff to go-live and ensuring on-time, on-budget outcomes for customers across regions.

You will serve as the escalation point for customers and your team, collaborating with Sales on scoping and helping shape the delivery methods used by the practice. A hands-on delivery background is expected.

Qualifications

Experience leading implementation or delivery teams at an enterprise software vendor (e.g., SaaS/ERP).
Track record delivering multiple customer implementations concurrently.
Direct line management of consultants or project managers.
Hands-on implementation background to step in when needed.
Comfort with senior customer stakeholders and escalations.
Exposure to scoping, presales or statements of work.

Responsibilities

Lead a team of consultants and project managers delivering implementations.
Own a portfolio of projects from kickoff to go-live and ensure on-time, on-budget delivery.
Be the escalation point for customers and the team and collaborate with Sales on scoping new work.
Help shape the delivery methods used by the wider practice.