SaaS Customer Growth & Renewals Associate

Blenheim Chalcot; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Workplace pension

Private medical insurance

Wellhub membership

25 days annual leave + bank holidays

Life assurance 4x salary

Cycle to Work

Salary Finance loans

Volunteer days

Socials and snacks

Travel opportunities

Job summary

Fospha, part of Blenheim Chalcot, is seeking an Associate Account Manager in London to drive renewals and customer value across a mid-size portfolio. You will own relationships, interpret dashboards, and tell ROI stories to diverse stakeholders, from CFOs to marketing teams.

You will collaborate with the Head of Customer Accounts on high-impact accounts, shape account plans, and identify expansion opportunities while ensuring measurable outcomes and retention across the customer base.

Qualifications

• 2–3 years in Sales, Account Management, or client-facing SaaS roles.
• Strong relationship builder who helps customers achieve tangible results.
• Comfortable with data, can interpret dashboards and articulate ROI.
• Confident communicator across email, video, and live meetings.
• Organized, proactive, and able to own follow-ups.
• Eager to drive renewals, upsells, and business-case storytelling.
• Curious and analytical about marketing performance and measurement.
• Bonus: experience with ecommerce data, attribution, or D2C platforms.

Responsibilities

• Drive renewals across your portfolio by understanding client objectives and monitoring health.
• Collaborate with Head of Customer Accounts on higher-impact accounts and commercial skill development.
• Turn data into impact stories showing ROI and performance.
• Identify signals of growth or risk and flag adoption challenges or expansion opportunities.
• Contribute to strategic account plans and roadmap alignment to renewal readiness.
• Represent the voice of the customer to surface product feedback and improve the platform.

Skills

Relationship building

Account management

Data interpretation

Communication

Organized

Proactive

SaaS sales

Renewals

Job description

Fospha, part of Blenheim Chalcot, is seeking an Associate Account Manager in London to drive renewals and customer value across a mid-size portfolio. You will own relationships, interpret dashboards, and tell ROI stories to diverse stakeholders, from CFOs to marketing teams.

You will collaborate with the Head of Customer Accounts on high-impact accounts, shape account plans, and identify expansion opportunities while ensuring measurable outcomes and retention across the customer base.