Graduate Customer Success: AI-Driven Insight Specialist

Blenheim Chalcot; Greater London; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

Salary £34k + 10% discretionary bonus

Private medical/dental health benefits

Wellhub membership

25 days annual leave + UK holidays

Lunch & Learn events

Travel to India and North America

Life insurance 4x salary

Job summary

Fospha, a world-leading measurement solution provider for online retail, invites you to join our Customer Success teams in London. You’ll drive customer outcomes, become a trusted expert in data and model quality, and onboard new customers to reach time-to-value targets.

We value curiosity, proactive learning, and strong communication. You’ll collaborate across teams, manage multiple priorities, and apply AI-enabled insights to improve customer success and retention.

Qualifications

• Curious, proactive individuals who are keen to learn and grow.
• Excellent verbal and written communication skills.
• Strong relationship-building ability, both internally and externally.
• Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel.
• Organised and able to manage multiple priorities simultaneously.
• Solving problems for customers.
• Interest in emerging technologies and excited by the potential and opportunity AI brings.

Responsibilities

• Join one of our customer specialist teams and work across customer accounts, becoming a trusted expert in the insight, model, and data quality that sit behind them.
• Responsible for the customer outcomes your team owns — driving action on insight, trust in the model, and confidence in data quality — contributing to customer retention alongside the Account Manager.
• Build deep expertise in your specialism and use it to solve real customer problems, turning data into clear recommendations, building trust in our methodology, and keeping data accurate and flowing.
• Play your part in onboarding new customers, helping build the foundations — integrations, first insights, and early trust in Fospha’s model — that get the team to time-to-value targets.
• Identify risks early within your area, such as stalled adoption, data issues, and model pushback, and act on them before they threaten the customer relationship.
• Be confident and effective in customer-facing moments relevant to your team, building credibility with both technical and non-technical stakeholders.
• Collaborate with Account Managers and other specialist teams, feeding customer insight back to Product, and keeping everyone aligned with regular progress updates.
• Excited by Gen AI: embrace opportunities to leverage our Gen AI hub to increase efficiency.

Skills

Communication skills

Relationship building

Analytical mindset

Organised

Problem solving

Interest in AI

Tools

Excel

Job description

Fospha, a world-leading measurement solution provider for online retail, invites you to join our Customer Success teams in London. You’ll drive customer outcomes, become a trusted expert in data and model quality, and onboard new customers to reach time-to-value targets.

We value curiosity, proactive learning, and strong communication. You’ll collaborate across teams, manage multiple priorities, and apply AI-enabled insights to improve customer success and retention.