Customer Growth Associate

The Access Group; United Kingdom; Hybrid; GBP 25,000 - 45,000; Full time

Benefits offered by this job

25 days leave

Health contribution

Three charity days

Job summary

The Access Group, including Enthuse, is seeking a motivated Sales/Account Manager to join our growing team in the UK. You will build relationships with charities, understand their fundraising goals and guide them through onboarding to ongoing success.

You'll collaborate with Sales, Customer Success and Product teams to maximise customer satisfaction, retention and growth while delivering a positive experience at every stage.

Qualifications

• Experience in a sales, account management or customer-facing role.
• Experience supporting onboarding, retention or account growth activities.
• Experience with SaaS products or subscription-based services.

Responsibilities

• Manage inbound enquiries from small charities, guiding them from discovery to close.
• Support new customers during onboarding and ensure they feel confident using Enthuse.
• Build strong customer relationships, handle retention conversations and identify opportunities to increase engagement with our products and services.
• Work closely with Sales, Customer Success and Product teams to share feedback and deliver a great customer experience.

Skills

Sales experience

Account management

Customer-facing

Job description

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

A note about Enthuse where this role sits within Access:

Now part of the Access Group, Enthuse has established itself as a trusted partner in the third sector through its charity-first approach and deep understanding of fundraising operations.

The Enthuse platform includes a range of solutions that provide peer-to-peer fundraising pages with charity branding, event registration and integrated fundraising, donations and mass participation platforms for the UK’s biggest challenge events. The technology is highly customisable, and charities retain ownership of their donation data, which allows them to build direct supporter relationships while benefiting from tools that assist with donation values and conversion rates.

About you:

You’re looking for a role where you can build relationships, develop your sales skills and make a real difference to organisations doing great work. You enjoy speaking with customers, understanding their goals and helping them find the right solution. You’re organised, curious and motivated by achieving results, while delivering a positive customer experience at every stage of the journey.

Day-to-day, you will:

• Manage inbound enquiries from small charities, understanding their fundraising goals and guiding them through the sales process from discovery through to close.
• Support new customers during onboarding, helping them get set up on the Enthuse platform and ensuring they feel confident using it.
• Build strong customer relationships by handling retention conversations, resolving queries and identifying opportunities to increase engagement with our products and services.
• Work closely with colleagues across Sales, Customer Success and Product teams to share feedback, maximise opportunities and deliver a great customer experience.

Your skills and experiences might also include:

• Experience in a sales, account management or customer-facing role.
• Experience supporting customer onboarding, retention or account growth activities.
• Experience working with Software as a Service (SaaS) products or other subscription-based services.
• Knowledge of the charity, fundraising or not-for-profit sector.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.