SaaS Account Growth Associate - Retail & E‑commerce

Blenheim Chalcot; Greater London; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Workplace pension

Flexible benefits allowance

Wellhub membership

Annual leave + bank holidays

Life assurance

Cycle to Work

Discount portal

Volunteering days

Social events

Travel opportunities

Job summary

Fospha is seeking an Associate Account Manager in London to own relationships across a portfolio of mid-size customers, driving retention, adoption, and commercial readiness within the Customer team.

You will renew, upsell, and demonstrate measurable value by turning data into actionable ROI stories for stakeholders from CFOs to marketing teams. The role focuses on ensuring customer success and scalable growth across the UK and beyond.

Qualifications

• 2–3 years in Sales, Account Management, or client-facing SaaS roles.
• Strong relationship builder who enjoys helping customers achieve tangible results.
• Comfortable with data: interpret dashboards, spot trends, and articulate implications for the customer.
• Confident communicator across email, video, and live meetings; build trust with multiple stakeholders.
• Organized and proactive; own follow-ups and planning to ensure nothing slips through the cracks.
• Eager to drive the commercial side of SaaS: renewals, upsells, and business case storytelling.
• Bonus: experience with eCommerce data, attribution, marketing platforms, or D2C ad platforms.

Responsibilities

• Drive renewals across your portfolio by understanding client objectives and ensuring value is demonstrated before renewal.
• Collaborate with the Head of Customer Accounts on high-impact accounts to secure long-term partnerships.
• Turn data into impact stories; show how Fospha drives ROI and smarter marketing decisions for different stakeholders.
• Identify signals of growth or risk early and flag adoption challenges or expansion opportunities.
• Contribute to proactive strategic account plans, mapping out actions and activation plans across accounts.
• Represent the voice of the customer internally to surface product feedback and insights.

Skills

Relationship-building

Data interpretation

Communication

Organization

SaaS sales

Job description

Fospha is seeking an Associate Account Manager in London to own relationships across a portfolio of mid-size customers, driving retention, adoption, and commercial readiness within the Customer team.

You will renew, upsell, and demonstrate measurable value by turning data into actionable ROI stories for stakeholders from CFOs to marketing teams. The role focuses on ensuring customer success and scalable growth across the UK and beyond.